GhostBedReviews of ghostbed.com

Response from GhostBedJun 29, 2026

L. Roberts, Thank you for taking the time to share your feedback. I'm very sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the circumstances surrounding your order and delivery experience. Unfortunately, I have not yet received a response. I would still welcome the opportunity to review your order, the delivery history, and the concerns you described so I can better understand what occurred and determine whether there is anything I can do to assist. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order and your experience. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 29, 2026

Karen, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the circumstances surrounding your order, cancellation request, and delivery experience. Unfortunately, I have not yet received a response. I would still welcome the opportunity to review your order, the shipment history, and the communications surrounding your concerns. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your experience. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 24, 2026

Hi Thomas,Thank you for providing your order details. We welcome all feedback and appreciate the opportunity to clarify the timeline and details regarding your April 2021 Split King Luxe purchase.Our records show you contacted us on May 22, 2021, after your mandatory 30-night break-in period, to initiate a return. When purchasing items as a bundle, our standard policy states that promotional bundle discounts are distributed across all items. If a single item from that bundle is returned, the discount is adjusted accordingly, which our team explained on June 2, 2021.Regarding your communication concerns, our phone systems do not block customer numbers. Following our final pricing discussion, a formal chargeback was filed on June 15, 2021, which moved the case into a legal review with the financial institution. This dispute was officially resolved and finalized on August 30, 2021.We always strive to provide transparent policies for our promotional bundles. Since this matter was legally resolved through the chargeback process several years ago, the account remains closed. If you have any remaining administrative questions, you can reach me directly at [email protected] regards,Dennis ManningSenior Director, Customer [email protected]

Response from GhostBedJun 24, 2026

Dear Jennifer,Thank you for replying to our request for information so I could look into your 2021 purchase history for Order #8060GBCA.We always try to accommodate cancellation requests whenever possible. However, our system logs show that by the time you contacted us to cancel this order to purchase through Costco instead, the mattress had already been processed and shipped out of our warehouse. Once an item is in transit with the carrier, it cannot be stopped mid-delivery, and standard return shipping and restocking fees apply.To assist you with this, I personally reached out via email to set up your Return Authorization (RA026502) and scheduled a convenient FedEx Ground pickup at your home for Wednesday, July 14, 2021. Rather than utilizing this return process, a chargeback was subsequently filed to secure the funds.We always aim to be transparent about shipping and return logistics, and I am glad we were able to provide a clear framework for your return. If you have any remaining questions, please feel free to reach out to me at [email protected] regards,Dennis ManningSenior Director, Customer ExperienceGhostBed

Response from GhostBedJun 25, 2026

Hi David, thank you for your feedback. We appreciate the opportunity to address your experience from 2021 regarding order #5041GBCA.Our records show that your request was fully reviewed and resolved through the Better Business Bureau (BBB) in June 2021, and the case was closed. To clarify our policies, GhostBed does not offer price matching. Per our terms, initiating a return request for price differences or external retailer pricing falls outside our 101-night sleep trial guidelines, which is why the trial was voided at that time.We understand this caused frustration, and we apologize for any conflicting information you received from our staff during your initial calls. While we cannot alter the outcome from five years ago, we have since improved our internal training to ensure our pricing and return policies are communicated with total clarity. We wish you and your wife the best. Sincerely, Dennis Manning, Senior Director, Customer Experience, GhostBed - [email protected]

Response from GhostBedJun 24, 2026

Hi Todd,Thank you for providing your order details. We always aim to provide a transparent and fair experience for our customers, and I appreciate the opportunity to clarify the timeline of your orders from April and May 2021.According to our records, your pillow order was placed on April 22, 2021, and your sheet order followed on May 20, 2021. When you reached out to our team on May 13 and 14, 2021, regarding returns, we provided the necessary instructions to assist you. While our standard policy at that time did require customers to cover return shipping for accessory items like pillows and sheets, our records show the pillow was ultimately never sent back to us for credit.We genuinely appreciate your candid email feedback from May 14, where you noted that the pillows were "incredibly comfortable." However, we are very sorry to hear that your interactions with our team left you feeling frustrated. We always strive to deliver both great products and professional service.Since these orders took place a few years ago, I would still like to personally review your file to ensure everything was handled to your satisfaction. Please feel free to reach out to me directly at [email protected] so I can look into this further for you.Best regards,Dennis ManningSenior Director, Customer [email protected]

Response from GhostBedJun 29, 2026

Hamza, Thank you for taking the time to share your feedback. I'm very sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your headboard brackets and your interactions with our customer service team. Unfortunately, I have not yet received a response. I would still welcome the opportunity to review your order, the communications surrounding your request, and the product you received so I can better understand what occurred and determine whether there is anything I can do to assist. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your experience. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 29, 2026

Angel, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your order, shipping experience, and interactions with our customer service team. Unfortunately, I have not yet received a response. I would still welcome the opportunity to review your order, the communications surrounding your purchase, and the shipment history so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your experience. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])