GhostBed helps people sleep better so they can live better. We design and build innovative mattresses, adjustable bases, pillows, and sleep products that deliver exceptional comfort, support, cooling, and recovery for every type of sleeper.Our products are engineered to help customers fall asleep faster, stay comfortable throughout the night, and wake up feeling refreshed and ready for the day ahead. Whether someone is looking for pressure relief, temperature regulation, improved recovery, or simply a more comfortable night's sleep, GhostBed offers solutions designed to fit their needs and lifestyle.What sets GhostBed apart is our focus on combining advanced sleep technology with lasting quality and outstanding value. We believe premium sleep should be accessible, which is why we back our products with generous warranties, sleep trials, and customer support that puts people first.At GhostBed, we're passionate about improving lives through better sleep. Every product we create is designed with one goal in mind: helping our customers wake up feeling their best, every single day.
GhostBed (ghostbed.com) has 252 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
ghostbed.com
Website
ghostbed.com
Category
Furniture Stores
Location
Plantation, Florida
Listed on Five Star Index
2026
About these reviews
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The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ordered a mattress topper on 1/26/22. After 10 days, they didnt even ship although they promise 48 hrs shipping. We cancelled and requested a refund. Its now 2/23/22 and no refund. I call daily to inquire and can never get someone on the phone to explain. Its about time to have an attorney send a letter. These people stink.
Response from GhostBedJun 26, 2026
A 48-hour shipping guarantee means exactly that, and failing to ship your topper after 10 days—followed by a month-long delay for your refund—is completely unacceptable. Jon, I completely understand why you were driven to the point of seeking legal counsel back in February 2022.
Leaving a customer to call daily without ever getting a real human on the phone is a failure of basic service. Since this occurred, we have completely restructured our phone support routing so that customers can always reach a live representative, and we have fully automated our refund system to eliminate these multi-week financial bottlenecks.
We previously reached out to you here to request your order information to audit this file, but we did not receive a reply. I want to personally ensure your funds were successfully returned. Please reach out to me directly at [email protected] with your original order details so I can verify that this was resolved correctly.
Sincerely,
Dennis Manning
Senior Director, Customer Experience, GhostBed
GR
GEORGE R.
Worst mattress to sleep on has hills…
Worst mattress to sleep on has hills and valley not flat would not recommend this company or any mattresses.
Response from GhostBedJun 26, 2026
As the Senior Director of Customer Experience here at GhostBed, reading a review like George’s from February 2022 is something I take very seriously. A mattress should provide a flat, supportive sleep surface, not 'hills and valleys.'When a mattress develops premature sagging or unevenness, it is exactly why we provide a 20-to-25-year warranty on our beds. We want our customers to know we stand behind our durability, and our current team is trained to handle these structural claims quickly and safely.
Because we never received a reply to our private message requesting your order details, we haven't been able to look up your file. Even though this purchase was made four years ago, I want to make sure your mattress issues were properly addressed under our warranty. Please email me directly at [email protected] with your original order information so I can personally investigate this for you.
Sincerely,
Dennis Manning
GhostBed Customer Experience
IS
Ian S.
Beware
Cancelled the order but still tried to deliver the bed.Took me weeks to get my money back.Horrible,horrible company avoid at all costs.
Response from GhostBedJun 26, 2026
Ian, thank you for sharing your feedback from February 2022. I am very sorry for the frustration caused by our logistics failure and the subsequent delay in getting your money back.
When an order is cancelled, our system should immediately halt shipping. Slipping through to delivery anyway, and then taking weeks to return your funds, is entirely unacceptable. Since 2022, we have fully integrated our ordering and shipping platforms to ensure cancellations take effect instantly, and we have streamlined our accounting team to process refunds without delay.
Because your Trustpilot profile lacks the details needed to find your file, we previously reached out to request your order information but did not receive a reply.
Even though this happened several years ago, I want to ensure your account was fully and accurately settled. Please contact me directly at [email protected] with your original order details so I can personally audit the file.
Best regards,
Dennis Manning
Senior Director, Customer Experience, GhostBed
CC
Calm & C.
BUYER BEWARE! GHOST BED IS A SHADY COMPANY
After seeing so many great reviews for the Ghost Bed products I decided to place an order myself, however after only a few minutes I had a change of heart on making the purchase and so I reached out to their customer service to initiate a cancellation. I literally did this in under 10 minutes from the time I placed the order.
They were quick to reply and inform me that "due to how quickly orders are processed and fulfilled, they are unable to cancel any orders once they have been placed."
Mind you, this was after normal business hours. Just before 6pm—in the same time zone that they operate.
So I thought, perhaps if I called them someone might be able to help me with cancelling as there is literally no way that the order has been processed. Boy was I wrong.
After waiting on hold for approximately 10 minutes the customer service rep popped back on the line to inform me that there is just no way to cancel the order. She then followed up by telling me that per the terms on the website, they do not cancel orders.
I went back on their site and typed in 'cancel' in their search bar... "Sorry, no results found. Try again." so I tried 'cancel order', then 'cancellation policy', finally 'cancellation'—still nothing.
After this I scrolled to the website footer, where I found 'TERMS' ... upon clicking through I scrolled the page and the categories listed are: Legal Notice, Copyright, Trademarks, Use of Site, Shipping & Delivery, Sales Tax, Warranties, Industry Allowances, Return Policy – 101 Night Sleep Trial, Referrals, Promotions, Online Voucher Programs, Bitcoin, Restocking Fee, Recycling Fee, Store Hours, and Miscellaneous..... Nowhere did they have a section regarding 'Orders' or 'Cancellation Policy'.
I had to dig through the sections to find that, under Shipping & Delivery, they hid "No cancellations, address changes, size changes, or product changes are permitted after an order has been placed."
There is no visible mention of this anywhere throughout the customer experience—and to top it off, the customer is told that they must refuse delivery from FedEx after which they then charge a 15% restocking fee.
This company is shady and unethical—and I can't believe that with such horrible credibility they somehow manage to get such great reviews and promotion from all sorts of publications.
DO NOT SUPPORT THIS SCUMMY BRAND!
Response from GhostBedJun 30, 2026
Calm & Considerate,
Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations.
After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your order, cancellation request, and your interactions with our customer service team. Unfortunately, I have not yet received a response.
Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order, the communications surrounding your purchase, and the concerns you raised so I can better understand what occurred.
If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order with you.
Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you.
Respectfully,
Dennis Manning
Senior Director, Customer Experience
GhostBed
[[email protected]](mailto:[email protected])
JB
Joseph B.
Terrible company
Terrible company, very scummy, drags they’re feet and does everything they can to get out of refunding your money if you don’t like they’re mattress at the end of the trial. Will make you pay shipping out of your own pocket on any promotional items they decided to send you or bill you full retail
Response from GhostBedJun 23, 2026
Dear Joseph,Thank you for replying to my request for information. While I was able to locate Order #89793GBUS using the number you provided, I want to note that the contact details (name, email, and phone number) you shared in your reply do not match the authorized account holder information on file for this specific order. For security and privacy reasons, we can only discuss internal file notes directly with the primary account holder.However, looking strictly at the history of Order #89793GBUS, our records show the 3D Matrix mattress was purchased on October 24, 2021, using Affirm financing. The account holder contacted us on November 30, 2021, to initiate a return, and our retention team engaged on December 2, 2021. I personally reached out to the account holder on January 25, 2022, to confirm that a 100% full refund was finalized through Affirm.Regarding our return policy, GhostBed covers the return shipping of the mattress during the trial period. Per our standard promotional terms, customers are only responsible for shipping fees or retail adjustments if they choose to keep promotional items rather than returning the entire bundle.If you are the primary account holder and have any lingering questions regarding the Affirm processing timeline for this 2022 transaction, please contact me directly from the verified email on the account at [email protected] regards,Dennis ManningSenior Director, Customer ExperienceGhostBed
TP
Theresa P.
canceled order due to lack of delivery
Ordered a mattress topper that was never shipped out, I called twice to check on it before calling a 3rd time to cancel. Both of the operators on the first 2 calls told me to wait a few more days for my tracking number to be emailed to me.
Response from GhostBedJul 2, 2026
Hi Theresa,
Thank you for providing your order information, which allowed us to review your account.
After reviewing the order history, we confirmed there was an unexpected product delay that prevented your mattress topper from shipping as originally anticipated. We also confirmed that your order was canceled on December 8, 2021, and forwarded for refund processing the same day.
We understand how frustrating it is to wait for an order, especially after contacting Customer Service multiple times for updates. While supply delays were impacting some orders during that period, we recognize that this did not meet the experience we strive to provide.
We appreciate you taking the time to share your feedback, as it helps us continue to improve our communication and overall customer experience.
– Dennis M.
Director of Customer Experience
JU
Julia
Dishonest and disorganized
I ordered a mattress on Nov 1 and the next day realized the mattress wasn't going to fit my new place. I went on to their chat to cancel it and because I had a hold on my order, I assumed it was an easy cancellation process. Wrong.
2 weeks later, the order still wasn't cancelled. Connected with them via chat again and they assured me that the cancellation was in their queue and that they send me a confirmation email for the cancellation.
Now Dec 1, it's still not refunded and multiple calls to them, they've still refuse to cancel.
Response from GhostBedJun 23, 2026
Dear Julia,Thank you for bringing this matter to our attention. We take all customer feedback seriously and always aim for a transparent, efficient cancellation process.I investigated your account notes for Order #13044GBCA to see exactly what happened. Our records show the order was placed on November 1, 2021, via PayBright and immediately placed on hold per your request. However, according to our system log, our team did not receive your official request to cancel the order until December 2, 2021. Upon receiving that cancellation request on December 2, our team processed it immediately and closed the order that very same day.Since this purchase was funded through PayBright, the processing time for the refund to reflect on your financing account depends on their standard banking windows.If you are still seeing an open balance with PayBright or have any remaining questions, please contact me directly at [email protected] so I can personally investigate the transfer with the finance provider for you.Best regards,Dennis ManningSenior Director, Customer ExperienceGhostBed
TH
ThePoolehall
Bad customer service, slow to refund. Did not like the Ghostbed and asked for…
Did not like the Ghostbed and asked for a refund. They made me wait 30 days. Then offered a mattress topper (which I accepted) but it wasn't good. Finally got the mattress returned in October 27. Was told in an email that it would be MAXIMUM 15 days to get my refund. 15 came and went. I talked to four different people and each said something different. And each promised refund date came and went. Then they tell me it's 15-30 days. So apparently their employees know nothing about their policies. They don't care if they upset you and act like I'm the annoying one for expecting my money back. I asked for a specific date (bc I want their calendar date where they will have my refund in my account). But they refused to give me a particular date saying "15-30 days from your return." I know this, but I wanted a date form their mouths but no.... Not a good experience. Very delayed! They have no trouble getting a mattress to someone quickly when we paid them our money, but it takes them forever to give you your money back!
Response from GhostBedJun 30, 2026
The PooleHall,
Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations.
After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your mattress return, refund, and your interactions with our customer service team. Unfortunately, I have not yet received a response.
Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order, the communications surrounding your return and refund, and the concerns you raised so I can better understand what occurred.
If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order with you.
Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you.
Respectfully,
Dennis Manning
Senior Director, Customer Experience
GhostBed
[[email protected]](mailto:[email protected])
