GhostBedReviews of ghostbed.com

Response from GhostBedJun 30, 2026

Mark, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your delivery and your interactions with our customer service team. Unfortunately, I have not yet received a response. Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order, the delivery history, the communications surrounding your concerns, and the circumstances you described so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order with you. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 26, 2026

Shane, reading your experience from April 2022 highlights a highly confusing situation, and I apologize for the frustrating runaround you experienced regarding your shipment timing and cancellation options. To clear up our actual policies for future shoppers: if a delivery is delayed or a customer needs to cancel before arrival, we do not penalize them with a restocking fee for refusing the package. The advice you were given—to accept a heavy mattress, open it, and then coordinate a pickup just to bypass a fee—was entirely incorrect and a poor service experience. We have since thoroughly retrained our logistics and support teams to handle delayed FedEx shipments cleanly and transparently. Because your Trustpilot profile does not contain enough matching details to find your historical file, we previously reached out to request your order information but did not receive a response.Even though this occurred four years ago, I want to make sure your return and refund were eventually completed without any improper fees. Please reach out to me directly at [email protected] with your original order details so I can personally audit your account history. Sincerely, Dennis Manning Senior Director, Customer Experience, GhostBed

Response from GhostBedJun 30, 2026

Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your mattress return, refund, and your interactions with our customer service team. Unfortunately, I have not yet received a response. Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order, the communications surrounding your return and refund, and the concerns you raised so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order with you. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 26, 2026

Darla, thank you for sharing your feedback from April 2022. I am very sorry to hear that the mattress topper was not a good fit for you and that you were caught off guard by our return policy. To help clarify for future shoppers, while our mattresses feature a 101-night sleep trial, our smaller sleep accessories—including mattress toppers—are final sale due to strict hygiene regulations. However, we completely agree that this policy should never feel surprising or deceptive. We took feedback like yours very seriously and have since updated our website to ensure these item-specific terms are clearly visible before checkout, rather than being overlooked. You actually made an excellent point regarding organizations; we frequently guide customers on how to donate these items to local charities to ensure they don't go to waste. Because your Trustpilot profile lacks the information needed to locate your file, we previously reached out to request your order details but did not receive a reply. Even though this occurred four years ago, I want to ensure your experience concludes on a positive note. Please contact me directly at [email protected] with your original order details so I can personally review your account. Best regards, Dennis ManningSenior Director, Customer Experience, GhostBed

Response from GhostBedJun 30, 2026

John, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your mattress purchase, return experience, and interactions with our customer service team. Unfortunately, I have not yet received a response. Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order, the communications surrounding your purchase and return, and the concerns you raised so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order with you. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 30, 2026

Eddie, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your pillow purchase. Unfortunately, I have not yet received a response. Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order, the communications surrounding your purchase, and the concerns you raised so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order with you. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 30, 2026

Dave, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your order, delivery, and subsequent communications with our customer service team. Unfortunately, I have not yet received a response. Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order, the delivery history, the communications surrounding your concerns, and the circumstances you described so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order with you. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])

Response from GhostBedJun 30, 2026

Christina, Thank you for taking the time to share your feedback. I'm sorry to read that your experience did not meet your expectations. After reading your review, I reached out through Trustpilot and requested additional information so I could locate your account and better understand the concerns you described regarding your purchase, return experience, and refund. Unfortunately, I have not yet received a response. Although some time has passed since your review, I would still welcome the opportunity to better understand your experience. I would be happy to review your order, the communications surrounding your purchase and return, and the refund details so I can better understand what occurred. If you are willing, please contact me directly at **[[email protected]](mailto:[email protected])**, and I will personally review your order with you. Thank you for bringing your concerns to my attention. I appreciate the opportunity to review any issues our customers experience and hope to hear from you. Respectfully, Dennis Manning Senior Director, Customer Experience GhostBed [[email protected]](mailto:[email protected])