The Ghibli.StoreReviews of ghibli.store

I wish I read reviews of the Ghibli Store before I placed two orders, and I would not have ordered from this website. They do not honor the money-back guarantee policy as stated on their website: "BUYER PROTECTION: MONEY BACK GUARANTEE! We are here to make sure that you are 100% satisfied with your purchase! If, for any reason, you are unhappy with your purchase, please contact support and we will take it back! Ghibli Store Is All About The Service!" BEWARE: They ship from a California address, and if you request a return, they give you an address in China to return it AT YOUR OWN COST. That is not a money-back guarantee policy. UPDATE: as you can see from the company’s reply, they are not honoring the money-back guarantee. They are not paying for the return shipping. UPDATE #2: Again, I will quote the return policy: “ We are here to make sure that you are 100% satisfied with your purchase! If, for any reason, you are unhappy with your purchase, please contact support and we will take it back!” I am not satisfied with the quality of the product. It does not look like Totoro. I won’t quibble with the store about whether or not it is a defect. I am not satisfied with the product. One more time: I am not satisfied with the product.

I recently purchased a floor mat from ghibli.store. Their website advertised the item as the official Ghibli product, but the actual product was a cheap counterfeit mat, presumably from China based on the tag. I feel deceived and sad :( Wanted to share so that others don't fall for the same scam. Update: After seeing this review, the store issued a refund and asked me to update my review. I increased my rating. Based on other reviews, it's unclear whether the store will honor refund requests if the customer doesn't go through the trouble of posting a public review. The store should not have deceived customers by advertising the official product and shipping a counterfeit fake item in the first place. Shipping took 1 month from order date to arrival. It was very time-consuming to justify my refund request to the store. And I still don't have a floor mat after 1 month.

Don't ever order with them. The package was lost during transit but marked as delivered, I contacted them to inform them of this to see if they offer to either reship or refund, they did neither. I filed a dispute with my credit card and they won the dispute since they supplied the tracking that was marked as delivered BUT IT NEVER GOT DELIVERED

Timely delivery and goods cute and in excellent order. Especially good since the company responded to my request for a size change (which I requested on the "contact" part of the website). Wow, that was great -- who expects a prompt response and to have the problem fixed -- wow. Thank you Ghibli Store.

I ordered from the ghibli store all the way in South Korea, so I did expect there to be some delays which is no fault of anyone's but; dealing with international mail. I received great communication from the staff at the ghibli store at all times. One of the products came incomplete and they swiftly sent me a replacement. They also made sure I did recieve my other products taking into account the possibility of something going wrong. Everytime I emailed to ask a question or for an update (as the tracking hadnt updated which had nothing to do with them) the communication was quick and very friendly. Will definitely be ordering from them again in the future.

The website customer service was helpful and responsive, all items accounted for and in great condition

Never use them unless you're willing to wait with no communication. Bought some gifts for my daughter's birthday about a month ago. I made my purchase 2 weeks before I needed them thinking it was enough time and I'm still waiting. Tried to contact them multiple times with no answer and the shipping tracker they gave me haven't updated in weeks. If they respond to this DO NOT BELIEVE what they have to say

I love this site, ordered twice from Ghibli Store and my orders came great. Hope they will add Paypal to the payment method