The Ghibli.StoreReviews of ghibli.store

I had a fantastic experience shopping at the Ghibli store! The products are good quality, beautifully designed. I am very satisfied with my Totoro figure as well as plushie (they all look as in pictures). Shipping was faster than expected, and everything arrived safely packaged. Customer service was also very responsive and helpful during the entire process (they reached out immediately after it was noted that one of the items was not available, they provided few solutions and resolved it very quickly). I’ll definitely be shopping here again and recommend it to fellow Ghibli fans!

Had trouble with the shipping process, like some of the reviews I’ve seen on here. But, Ghibli Support helped me throughout the ordeal. It took an extra week to finally get the product and when it arrived, my niece was happy and stoked about her new Totoro backpack and mini figurines. At the end of the day, things happen and mistakes are a forever learning experience in all aspects of life. It’s how the company reacts and deals with it. In this case, A+ and a satisfied customer. Thank you Ghibli Store and I’ll be returning soon.

I ordered something from their store and when it was shipped and delivered to me, I never got the package. When I emailed them and told them what had happened and asked for a refund, they told me they would ship me the same order for free. The package came very fast and was exactly what I ordered. Their customer service did not fail to reach out in a very timely way, and made me feel heard.

Excellent customer service and communication. There was a delay with my delivery and they investigated quickly and resolved the problem for me. The item I ordered was super cute and exactly as pictured.

The Ghibli Store has amazing products and customer service!

I ordered My Neighbor Totoro Night Lamp Decoration - Totoro and Mei from Ghibli store. It was fragile and should have been completely contained in bubble wrap sufficient to protect it during mailing and delivery. The item came with a tiny piece of bubble wrap, 2 - 2 inch squares of styrofoam and in a thin cardboard box. The lamp was loose in the box so of course the edges and lamp broke. No refund, no apology, no nothing. Update: after I wrote them saying is have to leave an unfavorable review, they responded that they would provide a refund, which they did quite quickly. Upgraded to three stars as other products arrived just fine.

DO NOT BUY FROM THEM! I ordered an air pod case. It was shipped with a company named CAINIAO. There was a delay in delivery due to a hurricane; understandable. It has been weeks since then and now my package is lost in limbo. Dealing with both these companies is an absolute nightmare. Over a month later still no package & no one can physically find it. I wanted Ghibli to either refund me or send another package with a different company. I was told to wait longer. Well I'm done waiting. I've filed a dispute with my credit card company while I still can. They take FOREVER responding and the only way to reach them is email. Ghibli : if you read this the Order number is 5356398. At this point I just want a refund & to never deal with you again. Update : They refunded me a couple hours after I posted this. Moved up to two stars. Update #2 : The package was eventually delivered. Ghibli reached out & asked for either repayment or item returned. Opted to go with repayment as other reviews state that return shipping is ridiculous. Removed the "SCAM!!!!" part of original review.

Ordered a Totoro golf cover and it’s so soft and cute!! Sits a little weird but other than that I don’t have any complaints. Placed my order on Oct. 15 and received it today (Oct. 25). I was a little sketched at first because I wasn’t used to the payment method but after I received the details on my shipment I didn’t have to worry about it anymore.