Ross
DO NOT BUY FROM THEM!!!
DO NOT BUY FROM THEM! I ordered an air pod case. It was shipped with a company named CAINIAO. There was a delay in delivery due to a hurricane; understandable. It has been weeks since then and now my package is lost in limbo. Dealing with both these companies is an absolute nightmare. Over a month later still no package & no one can physically find it. I wanted Ghibli to either refund me or send another package with a different company. I was told to wait longer. Well I'm done waiting. I've filed a dispute with my credit card company while I still can. They take FOREVER responding and the only way to reach them is email. Ghibli : if you read this the Order number is 5356398. At this point I just want a refund & to never deal with you again. Update : They refunded me a couple hours after I posted this. Moved up to two stars. Update #2 : The package was eventually delivered. Ghibli reached out & asked for either repayment or item returned. Opted to go with repayment as other reviews state that return shipping is ridiculous. Removed the "SCAM!!!!" part of original review.
Response from The Ghibli.StoreNov 7, 2024
Hello Ross, Thank you for sharing your feedback. We're truly sorry about the delay in your order and the frustration it caused. We understand your disappointment. We take great pride in our shipping process, but unfortunately, extreme weather conditions beyond our control significantly impacted our operations, leading to these delays. We do our best to keep customers updated on any disruptions, and we apologize if our communication wasn't clear enough in this instance. We understand your frustration, but we want to kindly request that you be cautious before accusing anyone of being a scammer. Making such accusations online can be damaging and unfair. Plus, we would like to clarify that we refunded your order before this review was posted. Kind regards,