The Ghibli.StoreReviews of ghibli.store

Outstanding customer service and responsiveness. I inquired about the status of my delivery and received a response within 24 hours, which was followed by a helpful exchange, and further unsolicited email communication saying my delivery had arrived. No problems at all; better service than I have received from other online retailers, big or small.

Have sent multiple emails to them asking about my order. I got a confirmation email but it said the order was on hold until they can confirm that the payment was received. I have not received anything saying that it was received and the order was officially confirmed. I haven’t heard from them at all. Tired looking for a number and there is no number. My daughter has been asking everyday for her Totoro backpack and after reading lots and lots of reviews I think we both are going to be pretty disappointed if it actually shows up. Edit after they replied to this: I emailed correct email and still didn’t have any response for 3+ days. Three days after not hearing anything from them I received it was sent out then an email asking for my order number so they could look into it so them saying they “didn’t” receive my email was a lie. They are just slow with communication but after 3+ days and leaving lots of 1 star reviews then I heard from them.

Items are very expensive, delivery took over a month and I was sent the wrong item. I would avoid.

so at first I was kinda mad cus I thought my totoro did music box wasn't related to totoro at all when I got it. Then I contacted the angrily and they were completely cooperative and nice despite my rudeness and asked for a picture of everything. while I was getting everything layer out I found totoro peices and felt so terribly bad and contacted them again with an apology. they even gave me a 10% discount cus idk why they just did they're amazing. great customer service and don't judge too quickly like I did. I'd also like to add the items are from China but its the same quality as in the store like Walmart or any other store. if it was from the US or the UK or something I probably wouldn't be able to afford it. what I'm saying is its great quality.

I ordered from this site and was super pleased with the product I received. There was a slight defect with one of the items. When I reached out to them to ask for a replacement I was so impressed by their customer service. They were prompt, pleasant and extremely helpful. They answered every email and mailed a replacement right away. I would highly recommend ordering from this website, you won’t be disappointed. Thank you!

Ordered a cuddly toy a month ago. Didn’t receive it. Contacted the store for refund but they just gave a new tracking number. So no gift and no refund! Update: What the seller replied is true, the order finally arrived and I declined their 50% refund offer. But most importantly here is what they didn't mention: 1. Don't expect them to honor their 100% Customer Satisfaction guarantee, mentioned on their website. They will completely dismiss you. Just a scam (which I fell for)! 2. Calculate the shipping cost to China if you want to make any returns (about $100 for small item). Yes, this is a Chinese company even though it is not mentioned anywhere on their website. This is their actual address: Recipient: YJM Address: 8 floor, YongAn Dasha, Nanyuan Street, Linping District, Hangzhou City Zhejiang Province, China PostCode: 311101 3. Anticipate much larger delays than mentioned on their website. My item arrived 1 week after New Year and 2-3 weeks after excepted delivery (counting anticipated delays). 4. The product quality is nowhere near the authentic Ghibli merchandise. So, order at your own risk but don't except quality of service or products.

Very good service and fast delivery

SCAM! Avoid this website. I purchased a “sweater” which was listed as a sweater twice in the description. When it arrived, it was a low-quality shiny shirt with a poor attempt at a sweater print on it. When I emailed they responded that it was a “sweater simulation” (which NOWHERE on their website did they describe it as such). I have asked for a return label and to return it (their website says returns are accepted) and have gotten crickets. This is a hoax of a website.