The Ghibli.StoreReviews of ghibli.store

At first there was an issue with tracking the product but the customer service worked hard to resolve the issue. Our friend has received the product , I hope that it will bring comfort to her. Thanks!

Great service and my order got here on time! will be shopping here again very satisfied customer

My package was lost and they contacted me and resent my item. Great products and great customer service.

This review might post twice because the first froze. Anyways, items arrived as expected and in great condition. Customer service was quick to answer my questions regarding shipping. I ordered 2 " My neighbor Totoro" plush for grandkids. Super cute and plushy. True to size. Will definitely order from store again!

Everything is good! I got my tracking number 3 days after I placed my order, and it arrived 8 days later. It was a print-on-demand hoodie. The print was nice and my daughter loves it.

The bag I got was the my neighbor Totoro bag the bag was way smaller than the measurements it asked for. And it didn’t even fit my computer in it for school so it was just worthless. I asked for a refund they said to send a picture of the bag to make sure the measurements were correct. I was like okay. I also ordered the wrong one and my mother is allergic to the fabric on the fuzzy one that I had accidentally ordered. And then they gave me the refund but I need to print out my own shipping label they won’t give it to me. After there website says it’s 100% guaranteed to get a refund. And that the website is all about service. While the lady who was helping me was so rude. It’s disappointing and disgusting with the service that I had gotten. Update!! So I had to go back and forth with this person about 18 times about a refund that they won’t give me. Wasting my time and measuring the goddamn bag 2 times for them. They were questioning the measurements repeatedly. And then they wanted me to change the review I made. And honestly no. After the troubles that you made me go through when it was your guys fault. Hell no. Rot in hell ghibli store. So disappointing when I’m a die heart fan of ghibli studios and want to purchase smth and I get crap for it. Your fault not mine.

After an initial mix up with my sons order the company made it right. They were very quick to respond and rectified the situation to my satisfaction. I appreciate how the company followed up immediately to my messages. My son is very satisfied with his blanket he ordered.

I ordered some figurines and air pod case for my kids. I was ready to receive the order in multiple packages as the notice in the order confirmation. I also read the reviews about this problem. But surprise, they came all in one package only and everything is in good condition.