Bernilda
The customer service is very good
The customer service is very good. They are willing to work with you in any circumstances.
Serving Ghibli Studio fans all over the world, always carry and supply the latest and best Ghibli themed merchandise anywhere.
The Ghibli.Store (ghibli.store) has 57 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Bernilda
The customer service is very good. They are willing to work with you in any circumstances.
Kailyn
The customer service was outstanding. They went above and beyond to make sure I got my order when it was shipped to the wrong address. However, I was a bit disappointed in the quality of the shirt. Feels like that kind of Cricut quality that will wear off in a few washes. I bought it for NYCC, so at least it will last the one day, but I don't have a lot of hope it will last long after that. I would gladly buy other merch from them.
Response from The Ghibli.StoreAug 27, 2025
Hello Kailyn, Thank you for sharing your feedback. We are also evaluating our printed products to ensure the best quality for our customers. We look forward to serving you again.
Cody H.
The website customer service was helpful and responsive, all items accounted for and in great condition
Naseer H.
I take off 1 star because they take a few days to replying my concern about shipping time. But after all, my order - a Totoro plush was arrived to my door and my daughter love it a lot, she put it on her bed and they play the sleep party every night. The shipping time is quite slow. It take me 2 weeks