SpruceReviews of getspruce.com

Worst experience ever with this company. I was getting ready for major surgery & I wanted a spic n span apt. I ordered the premium service. First off I’m not bilingual & couldn’t communicate w/the Spruce employee. She didn’t do anything but 1 or 2 things on the list & they weren’t even the important things. Then she left the premises w/out saying one word to me…. I didn’t even realize she had left until my son said when he saw her leave. Bottom line, I basically threw away close to $200.00. I contacted the Co. & got no refund… all they wanted was for me to take pics. Also you can’t ever actually speak to a person ever- it’s all online. So on top of extremely poor service by the maid, their customer service is also horrendous. I will NEVER use them again & I highly recommend to anyone, DONT USE THEM! I give them a grade of F-!!! 👎👎

I have used this company off and on for over a year. I have given them multiple chances for them to give me better costumer service. The cleaners who come rush and don’t clean what they are advertising. They never dust the blinds/baseboards/or round any furniture. I remove everything from the surfaces and still they miss spots on the counters. They have also broken my glass light cover on my ceiling fan twice. They didn’t tell me I had to find the glass in my sheets. I contacted customer service about this and they refund me the money but that was all. I had an unintentional late cancellation that was a mistake. That they still charged me for. They also don’t have a phone number so when these things happen you have to contact them through email and wait for them to respond. There are better cleaning companies that will do more for the same money and have a way for you to actually talk to a person. Save yourself a headache and use another company.

This was my first and last cleaning experience with them. This company did not notify me on when they would arrive to my unit. They left, not cleaning the unit due to claiming that there were cat feces/vomit. I clean up the feces/vomit, and I ask them to circle back after they finished another address. They then claimed that they would not clean the unit due to a strong odor. I had my friends help clean and move furniture the day before. I asked them if they smelled anything. They said no, and would’ve told me if they did. I didn’t smell anything either. I’m pretty sure this cleaning company just tried to gaslight me and get away with it, or just didn’t want to clean my unit, and blame it on me. Being a subpar cleaning company is one thing. Being a dishonest cleaning company is another. Due to this company, I will have to clean my own unit since my keys are due tomorrow, ruining any other plans I’ve had in place - causing a huge headache and inconvenience. If you love to waste your time and raise your cortisol levels, place a booking!

Bad service scammer stay away from spruce cleaning

They are the worst cleaning company ever. I requested a premium deep cleaning with add-on services, I paid 220$, they came at 09:45 am and left at 11:42am. They left my home in a trash condition as they did not do even 20% of the chores I paid for( INTERIOR WINDOW CLEANING NOT DONE DOORS AND FRAMES CLEANING NOT DONE MOPPING AND VACCUMING THE FLOORS NOT DONE CLEANING THE BLINDS NOT DONE 45 MINUTES DECLUTTER NOT DONE SANITIZE THE DOORS HANDLES AND LIGHT SWITCHING NOT DONE BASEBORDS CLEANING NOT DONE KITCHEN BACKSPLASH CLEANING NOT DONE. And when I asked them not to leave without letting their manager calling me because they do not have a phone number to call ( the communication is through messages and their application ) They report me to the police claiming that I am forcing them to stay in my home and nothing of that happened I respectfully asked them to stay until someone from the company call me to explain whats going on.The police officer came, saw my home condition and I showed him the whole conversation, screenshot of my appointment( they removed my appointment details as I never booked it) he advised me to go with a lawyer and lawsuit against them because they violated my rights, took my money, threaten me and scared my kid and left. I definitely don’t recommend them. PLEASE DO NOT WASTE YOUR MONEY AND DO NOT TRUST THEM. THEY ARE NOT LISTENING TO THEIR COSTUMERS AND NOT CARE ABOUT THEM. THEY ASKED ME TO SEND PICTURES FOR THEM TO PROVE THAT THEIR TEAM DID NOT DO THE CHORES I PAID FOR THEY DID NOT BELIEVE ME AND TOLD ME THAT THEY WILL NO REFUND ME . STAY AWAY FROM THIS COMPANY.

Offered a coupon for "housekeeping"- spent 30 minutes putting in my info for a cleaning service under "housekeeping"- then surprise, the service listed under housekeeping doesn't apply to the housekeeping coupon. No mention of random exclusions in the fine print.

I used Spruce cleaning on GREYSTAR recommendation and they were awful! I scheduled them twice. After the 1st cleaning on July 1st, they had left streaks all over the fridge and the island, they never dusted my tables in the living room. They unplugged my countertop appliances, and never plugged them back in, they made the bed never tucking in any part of the top sheet, and it didn't look like they had washed the floor. After leaving a review with them, they gave me a $25 credit toward another cleaning and apologized. So I tried scheduling a second time. The second visit, again giving them a one-time building code and instructions to park on the 1st floor of the garage. July 22nd: They entered through the lobby, and someone called me saying they were on their way up. This time I had also requested that they vacuum the sofa because I have the cats. With this cleaning, they had left streaks all over the fridge and the island, they never dusted my tables in the living room. They unplugged my countertop appliances, and never plugged them back in, the sofa was still covered in cat hair, and this time not only did they not tuck the top sheet in on the bed, it was put on sideways! Upon contacting them again, they offered another $25 credit toward another cleaning, but I will never use them again!

I hired Spruce to come today to clean my apartment because I’m moving out. They were supposed to be here between nine and one I sat here from 8:30 in the morning till 245 waiting for them. They finally came at 2:45. Unfortunately they did a very half hazard job. They did not wash the windows in the second bathroom and the second bedroom. They didn’t dust the blinds in any of the bedrooms Didn’t mop the second bathroom at all. I was very disappointed and I’d like the refund of some of my money because my credit card was used.My name is Regina Duffy Glower Mound Tx