SpruceReviews of getspruce.com

Today my service was canceled due to the maid saying there was a rotten smell in my apartment. When I left this morning and returned this evening there is absolutely no rotten odor. What smells is the apartment lobby on the bottom floor is the complex that has absolutely nothing to do with my apartment. The maid entered my home, put my mail inside and left. She lied about the smell of my apartment. I even have wall plug ins throughout my home. My home does not smell and I’m appalled that it was described that way. Your maid lied to get out of cleaning my apartment. I was told that I was receiving a full refund but that does not fix what occurred. I paid for you all to clean and paid extra for my clothes to be folded and it was canceled because your maid is a liar. The maid is Vanessa. What will happen to her? I do not want Vanessa returning to my home. She has inconvenienced me to the extreme. I am a single mother who works as a school principal working 12-15 hours a day. I can afford for you all to clean my home NOT for you all to describe my home as rotten and inconvenience me. I’ve asked to speak to someone and no one gives me a number to call. This is the worst service I have experienced. Shame on you all for allowing this to happen and to trust Vanessa to enter homes and lie to get out of work.

I wish i would have read the reviews before booking this cleaning company. I am only giving a one star because you have to, otherwise they would not be getting a star. I paid $258 for a move out clean of my apartment. When I walked in to check it, the counters were not wiped down anywhere, and all floors were not vacuumed and/or mopped. I had to drop everything run around to get cleaning supplies, go back and finish the job I paid them to do, rushing the whole time because my keys were due. I paid to have it done so I would not have to worry about it, and this company created more stress to an already stressful time. You can't talk to anyone on the phone, everything is all through email or their app. I asked for a partial refund, and after multiple emails they gave me a $50 refund, after having the nerve to try to give be a $25 gift card for the next service. This company is the worst and I will never use or recommend them to anyone again. Do not book with this company.

I feel kind of bad leaving this amazing review with so many who have had issues with Spruce. I only had an issue with my very first cleaning which was not done very well, but they did give a $50 credit for my next service. I wanted to give them another shot, so I booked again and the cleaner was BEYOND thorough and my place looked IMMACULATE! I have booked several times since then and have had the most amazing cleanings to my home. IDK if it is because both my husband and I work from home so we are both there when they are cleaning, but every time my place looks amazing and gives me such a sense of peace that I don't have to super deep clean and can relax. The only other issue I had is that I had originally booked to have my dishes done, but forgot about it and did them myself. I canceled the service within the 48 hour window and they charged me $20. I thought this was ridiculous because the dishes were only a $15 add on. After emailing back and forth a few times they ended up refunding the charge, so overall.. I have had very good customer service and cleanings.

I would give a zero if I could. I used them because my apartment building has a contract with them so I can have my place cleaned without being home. I only asked to have my bathroom and floors done. This was not always done well but they frequently touched other rooms/things in my apartment. I did not mind every time because it was nice of them to fix my bed or fold the blanket on my couch. However, they ruined a velvet barstool after vacuuming it with what looks like had claws. I now have 5 deep lines etched into the barstool. They "investigated" but found they were not responsible because vacuuming the chairs was not part of my request so it wasn't done. Even after I explained to them how many things I did not request were done, they denied any responsibility. They provide pictures after each cleaning. Even her pictures are of areas that I did not request to have cleaned so she was in other areas of my apartment doing things she was not asked to do. Clearly whoever came to my home is lying. This is not an isolated issue. Just one of many times I have had an issue with them but nothing was ever ruined until now. I would not trust them or use them. Unreliable service and horrible customer service.

Like the other reviewers have noted, Get Spruce is complete trash as a cleaning company. They are overpriced and there is no company number to call. They have the absolute worst customer service/communication & their cleaning is subpar yet expensive.

This was my first and last time using Spruce. I paid for a premium clean. The ladies arrived within the window and were walking out 45 minutes later. Nothing was dusted, nothing was even straightened up, and the bathroom mirror wasn't cleaned. The only thing I can tell they did was mop and make up the bed and those were the only photos they took o f their work. Nowhere close to being worth $150. I'm very disappointed and would appreciate a partial refund.

I wish I didn’t have to give a star at all. This company is absolute trash. My apartment needed to be cleaned after they left. They re-entered my apartment after service was complete. They swept piles of dirt into the property hallway and left it there. They scratched my floors, dusted nothing, and did not treat my items with care. I literally have video proof of EVERYTHING. I contacted the company and the only resolve offered was a $50 credit off my next service. Ummm….no! There will be no NEXT SERVCE! I have contacted our property manager and shown them videos. They are also appalled. I will be contacting the BBB and my bank next if not refunded in full in the next 24 hours. Now to leave reviews on Google and Yelp and anywhere else I can. Beware!! They called me a liar when I have video proof with time stamps. They go by the time stamps of their “staff” in their app. I don’t think the police will agree that their manual timestamps are more accurate than my ring doorbell. Also there is no customer service number and NO ONE WILL CALL YOU. These cowards hide behind an app. I asked for a phone number or for a manager to call me more than once. Want the reviews removed? Refund my money that you have stolen.

cleaning work done today was extremely shoddy. My chairs still have dust, the vanity in the bathroom was not even wiped, the sink not cleaned. I had to tell the lady to mop under the table. My sofa was not dusted, there is dust and hair on the floors. The quality of cleaning was the worst in all of the cleanings that I have had with spruce so far. I am extremely disappointed, the price has gone up and the quality has gone down so bad that usually I don't give negative reviews, but I am forced to do so here. My $107 has gone down the drain. It was an extremely quick clean, in the past the ladies did not need to be told, they dusted the furniture and the kitchen and bathroom sparkled. today, my apartment looks barely clean. The shampoo/soaps etc on the bathtub have been pushed haphazardly, the place where the soap dish is kept is not even touched. Very bad job done, they did the bare minimum and were in and out in less than 45 mins or so, and not something i expected from a signature clean.