SpruceReviews of getspruce.com

Broke headphones and a full bottle of prescription medication is missing. Filing a police report.

The cleaning was not complete and disappointing, I was left waiting for it to finished and that never happened. I now have an endless trail of emails and messages as I am unable to talk to someone.

Didn’t show up on the day I’ve had booked for a month so had to reschedule my work schedule so they could come the next day. The person didn’t clean the bathroom floor and after reepeated half effort/low effort cleanings and no shows im deleting the app

Broke my lamp

I am absolutely appalled by the quality of the service I received. Frankly, calling this a cleaning is generous. My apartment looks as though it was never cleaned at all. The bathroom mirrors are still covered in dust, there is debris left in the sinks, and the kitchen floors are still dusty with dirt and debris left in the corners. My apartment is completely empty, with no furniture to work around or obstruct access to any surfaces. There is absolutely no reasonable excuse for this level of carelessness. I was concerned from the moment your employee arrived with nothing more than a cart, dustpan, and broom. Unfortunately, my initial concerns proved justified. The results speak for themselves, and they reflect an unacceptable lack of preparation, effort, and professionalism. What makes this situation even more concerning is that your employee failed to lock my apartment when leaving. That is not simply poor service; it is a serious security concern. I trusted your company with access to my home, and that trust was not handled responsibly. I paid your company to provide a professional cleaning service, not to waste my time, leave my apartment dirty, and create a security issue in the process. There is a significant difference between a cleaning that falls short of expectations and one where the most basic tasks have clearly not been completed. I expect an explanation for how this was allowed to happen, along with a resolution that appropriately addresses the unacceptable quality of the service provided. I would also like to know what steps you intend to take regarding the failure to secure my apartment. This experience has been profoundly disappointing, and I would have a difficult time recommending your company to anyone based on what I have experienced. I expect a prompt response and a meaningful resolution, not a generic apology.

My front door was left wide open after the cleaner left, not unlocked wide open. I fortunately went straight home after work so it was only open for a out 3 hours. Usually I have an appointment after work on Thursdays and had I gone straight there instead of home the door could have been open 8+ hours

This was the absolute WORSE service ever. Do not book with this company. My house was still filthy after the service. When i pointed out the issues the service providers left without fixing them. They even asked to use my cleaning products to clean when they’re required to bring their own. They were late to arrive and did not advise me of the delay. I reached out to customer service for help and nothing has been done. I was robbed of $200.

I came home today after a business trip -- I left on Thursday(my apartment was cleaned on Friday) -- only to find my apartment was unlocked over the entire long weekend..... AND the instructions I left for where to put sheets, and how to deal with the stainless steel appliances were not followed.