SpruceReviews of getspruce.com

I hate that sometimes they are not thorough when they come by the house and never even bother to look at the instructions that are left for them. They also barge in like they own the house. One little knock on the door no one is going to hear, especially if we are in the other room working. Our privacy is also important

Spruce was on time and they left my apartment in perfect condition. My kitchen was left sparkling.

I have used spruce for last few months. The service has been decent till now. The only issue till now was, they charge so much but they are mainly just doing bathroom cleaning and vacuuming of the house essentially. There is no tidying up or arranging small things. This time it was horrible. The professional came in started taking pictures of the rooms even before starting the work. And then the manager denied the cleaning. It was all because the dining room and kitchen sink had dishes. Apparently they want a clean house before they start cleaning. If that is the case, why do we need to pay them? Once all the counters are clear, then it is just vacuuming and scrubbing the counters. We can do that too ourselves. They will charge you extra for even asking them to wipe one door handle. They are not doing the whole house at the same time, then why do they want the whole area clear at once. Why can't we use the time that they are cleaning other rooms, to clear the next room for them? Why is it so hard to make them understand that. I am super frustrated and unhappy with them today and cannot work with them any longer. They are never available on call to talk and get answers and clarification directly. How much clarification is someone gonna do via SMS and email. I am so done with company.

good housekeeping service and i would use again

Rated the company low because I accidentally left kitchen items in the cabinet I had had for years. Instead of contacting me to come get them they either threw the items away or kept them for themselves! 😞

I've used Spruce a couple of times and each time I have been let down. I've asked them NOT to go into my bedroom but it seems like they never read the tenant notes that they allow us to add before a service. I'm 98% sure my favorite sunglasses were on my nightstand before one of the cleaners came and they've been missing ever since. I never said anything because the last thing I want to do is accuse someone of something they may not have done. Plus, the 2% had me thinking I left them at work. However, I still haven't found them and I only keep my sunglasses in two places in my room. But I digress. Most importantly, my apartment looks so unsatisfactory when I get home. It's not a very large space (and I even tell them that they don't need to clean the bedroom) so I expect the other areas to be in tip top shape. They fold the end of the toilet paper into a triangle like at hotels and neatly fold up the throw on my couch to make things look put together, but it's the kitchen, and especially the bathroom that I need scrubbed and looking polished. I hurt my back, which is why I even hired a housecleaner in the first place. Anyway, they had a $40 off coupon right now but $155 (that's discounted plus tax) is WAY TOO expensive for a less than mediocre service.

OMG! Worst company ever. Some of my Tenants used them for a move out clean. Place was still so nasty. Everyone that move in to our homes from here on out will be warned. Wish I could upload pictures. Guess that’s kind of move out clean you get when they are done in an hour and a half.

Always super happy with Spruce Cleaners! Easy, convenient, and excellent work!