SpruceReviews of getspruce.com

Overall cleaning was good. However they colgged the toilet by throwing the wipes down the toilet. Never had this experience before with other cleaners. I had to call plumbers to clear the clog.

Usually when someone from Spruce cleans my apartment, it’s sparkling. This was not the case. It’s very clear my living room rug was not vacuumed as there are crumbs and things still on it. My apartment did not smell fresh and clean like usual when I walked in. The person took out my bathroom trash and put that in my kitchen trash??? Normally they take the bathroom trash with them. Did not put a new bag in my bathroom trash can, I’m very disappointed and would like some type of refund as this is not the service I would expect.

Our space did not seem thoroughly clean. Items around our apartment had been moved which was frustrating. It seems as though the quality of service has drastically decreased as we’ve continued to use this cleaning service

My door was left unlocked and items were left undone or half done. Sent an email, with follow up and never received a response.

The first 3 times were great but then a new person came and was training someone and the apartment was not as clean as I would have liked.

The guest bathroom was was not cleaned.

Since Spruce changed ownership, service has declined. I get multiple texts and emails at a time saying the same thing. My credit card has been charged 7 times in a row for 1 cleaning. Applying a coupon was an ordeal. Cleaning itself is low quality now. The price went up and paying $149 for a basic cleaning that is crappy is not okay. Did Veronica quit? I have pictures I can show of the bad job that was done 2 cleanings in a row. They don’t move things to clean the shower or dust basic surfaces. Cleaning used to take 2+ hours and now is 1-1.5 hours and the poor quality shows. Let me know if you want pictures.

Not worth the price - wouldn’t do again.