SpruceReviews of getspruce.com

I contacted this company to complain about the services I paid for were not provided. I was told those services were only for paid premium accounts. I told them I did pay for premium service. I requested that they send another person out to finish the job. I was informed by customer service that it's against policy to send out another person & the services would be done on my next paid visit & was given a $50 credit towards my next visit. I immediately contacted them back to say I wanted my money back for the services I had already paid for but did not receive. A different customer service person responded & refused to give me my money back but increased the credit amount to $100 towards my next paid service. Well, they hit my bank again & only applied a $20 credit of the $100 I was told I would get. I would give zero stars if I could. They take your money, do Not perform the services you pay for and refuse to give you back your money. If you enjoy being ripped off this is the company for you. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!

First time cleaning and not disappointed. Such a relief to find a company that lives up to their promises. As I’ve gotten older it is more difficult to keep my home as spotless as ever. Today’s cleaning completely met my expectations. I’ve already rescheduled my next cleaning.

Their employee steals our belongings and justifies taking them to the garbage can, despite the video evidence. Of course, we checked the garbage can and there was nothing there. No one was in the apartment at the time. It was our mistake to trust this company. Customer service refused to return our belongings and provided no compensation. To be avoided completely

I live in a studio apartment that was in need of a deep cleaning. Due to the limited space I have I wasn’t able to move too many things in order to clear it out for the cleaner. Despite this, Thaila did a fantastic job working around this and spent roughly four hours on my 500 sq ft space. While 300 is pricy for a studio I couldn’t ask for her to do better job than she did. I will use this service again in the future and I would recommend it.

They did an excellent job I broke my arm in a motorcycle accident I am so grateful for their service my house looks wonderful I highly recommend them.

Diana and Edith were very professional and did an A+ job of cleaning our apartment. They were thorough and worked very quickly paying attention to every detail. My permanent housekeeper is very ill and will not be returning so I feel very fortunate to have found Spruce.

I have a really bad experience. I live in apartment with a gate. I gave them an instruction how to go in, my mother in low could open for them a pedestrian gate. Also we have a second gate that always open. However 3 times in a row I got a text that “our team was not able to drive through the gate”. When the last time i told them “my husband is at home, he will let you in”, they just texted “our team is already left” I am very disappointed I do not recommend this service

This is a scam organization. You pay prior to service and then they deliberate mess up with the service. And then make you follow up and follow up, you know for what - investigation. Sounds like a suspense movie. We booked premium cleaning for 10/30. Maid (Nayeli) arrived 1.5 hour late than the scheduled slot. She cleaned hardly 30% of the house and fled away with a pretext that her manager will perform rest of the cleaning. But no one arrived that evening. We raised a complaint same evening and until today their customer care team is investigating and asking us tons of questions and requesting images . Why is it so hard for them to understand that majority of the house is left unclean and service needs to rescheduled? What are they still investigating? Are they waiting for James Bond to help them with it? Seriously annoying. We wanted our house to be clean before our Diwali festival which is today and we are still following with them. May God send this company to hell and ruin. They have spoiled our festival. And the reason which they give for not completing the service is hilarious. Maid was not getting enough space to work freely and efficiently. What? They send shirkers who don’t want to work. Maid - Nayeli was skipping many task listed in the service , why not the hell we will tell her to take care of it?? I will never recommend this cleaning service to any one. They are notorious, unprofessional and thieves.