Twyla B.
DO NOT ORDER…
Similar to previous reviews this company is terrible in terms of how they scam you into ordering more pairs than the one that you order. You need to click off of a "bonus" order or it adds the additional socks AND EXTRA PAYMENT to boost their sales. I immediately contacted them and they said they could not change the order cause it had already been placed. How is that even possible. It is just terrible that a company can do this. A hard lesson to learn for myself with this company's click bait to charge you additional funds. I could possibly try to return them but the return policy is to have the product in the original packaging but you need photos saying why you have to return them and then they can decide whether or not to accept the refund and then you pay to have it returned and send a tracking number and photos and then after they receive the package they might refund you after 14 days. Terrible terrible company stay away. I had to put one star I wouldn't have put any.
Response from SoothRelieveSep 30, 2024
Hello Twyla, Thank you for sharing your experience. We're sorry to hear about any inconvenience you might have encountered. We had requested some additional order details to help resolve your concern but didn’t receive a response. If you’re still in need of assistance, please email us at [email protected] with your order ID and any relevant details so we can look into this for you as soon as possible. We’re here to help! Warm regards, SoothRelieve Team




