SoothRelieve Reviews | Read Customer Reviews of getsoothrelieve.com

SoothRelieve Reviews | Read Customer Reviews of getsoothrelieve.com

SoothRelieve reviews

523 approved reviews, newest moderated first

Mary
Nov 11, 2024
Very poor customer service
I ordered the product on line and was told my credit card didn't work. I tried a couple of times and got the same reaction. My order number is 5265287413968. I got a notification yo say the goods were on the way. I also had a charge on my credit card for $58 which was higher than the price for 2 pairs of socks. Then I got an email telling me my order was out for delivery on the 7th of November. I still haven't received my order. Very poor customer service, verging on fraud. Mary Hamilton
Response from SoothRelieveNov 11, 2024
Hello Mary, Thank you for sharing your experience with us. We're sorry to hear about any inconvenience you might have encountered. Our support team has sent you an email to address your concerns, and we’re hopeful it will help resolve things for you. If you don’t see it in your inbox, please check your spam or junk folder. Alternatively, feel free to reach out to us at [email protected] to ensure we’re able to assist you right away. Warm regards, SoothRelieve Team
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Consumer
Nov 9, 2024
Be very careful of quantity when placing order
When placing an order look carefully to see which quantity is highlighted. The payment goes straight away and they refuse to change the order even if you contact them as soon as you receive the receipt showing your error. Saying that it’s too late even though the tracking number shows the order hasn’t been picked up by a courier.
Response from SoothRelieveNov 11, 2024
Hello Consumer, Thank you for your feedback. We previously requested additional details to help improve your experience, but it seems we haven’t received a response yet. If you’re still experiencing any issues, please don’t hesitate to email us at [email protected] with your order ID or any relevant information. We’re here to help and eager to assist you! Looking forward to resolving this for you. Warm regards, SoothRelieve Team
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Janene P.
Nov 7, 2024
I have a history of pulmonary embolisms…
I have a history of pulmonary embolisms from DVT. I feel like by using this product, the swelling in my legs is less. I have better pulses and circulation.
Response from SoothRelieveNov 7, 2024
Hello Janene, Thank you so much for sharing your experience! We're thrilled to hear that you're finding comfort and relief with our compression socks, especially with the improved circulation and reduced swelling you’ve noticed. Supporting our customers' wellness journeys is at the heart of what we do, and it’s wonderful to know our product is making a positive impact. If you have any other feedback, questions, or ways we can further assist you, please feel free to reach out to our support team at [email protected]. We’d be happy to help! Warm regards, SoothRelieve Team
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Gerald
Nov 6, 2024
One month ago
One month ago, I ordered one pair and they charged me for 5. I have yet to receive anything. This seller is a total rip off.
Response from SoothRelieveNov 6, 2024
Hello Gerald, Thank you for your feedback. We’re sorry to hear about any inconvenience you might have experienced. To help us resolve this for you, we previously requested some additional order details, but it seems we haven’t yet received them. When you have a moment, please email us at [email protected] with your order ID or any other information you can share. We’re ready and eager to assist, and look forward to helping you right away! Warm regards, SoothRelieve Team
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Jenny S.
Nov 5, 2024
Do not buy through this company.
Do not buy through this company. Don’t trust the website, you press to buy 1 pair of socks and when the PayPal account comes through you have bought 4 . Completely fraudulent. Of course they can’t cancel the order as they have no contact . Or if you do it’s all automated, then they say it’s too late. I don’t even want the socks at this point. *After looking into this company,I now realise that this has happened to many many other people. So many complaints exactly the same as mine & it’s all the same response . I don’t trust them. Buyer beware !! The companies response is very automated, my advice is not to touch them with a 40 foot pole.
Response from SoothRelieveNov 6, 2024
Hello Jenny, Thank you for sharing your feedback with us. We're sorry to hear about any inconvenience you might have experienced with your order. Unfortunately, we couldn’t locate the order with the details provided here. To assist you as quickly as possible, we've requested additional information through Trustpilot. If you could kindly fill that out, we’d be able to assist you right away. Alternatively, you’re welcome to email us at [email protected] with your order ID or any additional details. We look forward to helping you! Warm regards, SoothRelieve Team
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Phillip S.
Nov 5, 2024
My concerns have been addressed
Thank you for addressing my concerns Phil Smith
Response from SoothRelieveNov 6, 2024
Hello Phil, Thank you so much for your patience while our team looked into this for you. It appears that they were able to address your concerns — we truly hope it was to your satisfaction. 😊 If there’s anything further we can assist you with, please feel free to respond to our last email or reach out to us anytime at [email protected]. Warm regards, SoothRelieve Team
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Jennifer C.
Nov 4, 2024
Would have put NO stars.
Would have put NO stars. They double up on your order taking extra money of you....THEY ARE TROUBLE WITH A CAPITAL T.
Response from SoothRelieveNov 4, 2024
Hello Jennifer, Thank you for your feedback. We're sorry to hear about any inconvenience you might have experienced. To make sure we can assist you fully, we had requested some additional order details, but it seems we haven’t received them yet. When you have a moment, please email us at [email protected] with your order ID or any other information you can provide. We’re here to help and look forward to resolving this for you as soon as possible! Warm regards, SoothRelieve Team
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Pamela G.
Nov 3, 2024
Increase in circulation is great!
My toes always get cold, especially when i go outside in the winter. We got super wet and heavy snow on Friday. Went outside to shovel snow and i noticed my toes didnt get as cold. I believe that was because my circulation has increased from wearing the socks. Thank you
Response from SoothRelieveNov 4, 2024
Hello Pamela, Thank you so much for sharing this wonderful feedback! We're thrilled to hear that our compression socks have helped keep your toes warmer, even in that heavy, winter snow! Improved circulation can make all the difference, and it's great to know our socks provided you with that added comfort. If you have any other insights or questions, please feel free to reach out. We're always here to help! Warm regards, SoothRelieve Team
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