Judy O.
I rated them a #1
I rated them a #1, because there was no ZERO! I ordered three pair of these socks, and somehow they just added four more pair which I didn’t know until after I had sent the order! I canceled the order within an hour of placing it! It took me an hour to figure out how to cancel. I read on their page that you could not cancel after six hours, so I fully complied with everything they said. They sent a confusing email to me saying that it was necessary for me to reply to that email so that they would know it was me? What??? Someone else would want to cancel my order???? I replied to the email, and again stressed my Cancellation. Then I got the exact same email two more times, and responded to those two also reaffirming my cancellation. Then I was sent a DIFFERENT web address to use for my cancellation. I copied that link, but it did not work! I sent them another email to reaffirm my cancellation, but no reply. After messing with this for THREE HOURS, I decided to go to bed. I just got out of 211 days in the hospital, and I was very tired, and getting very stressed! I felt assured that it was cancelled after all those messages I had sent, and all of that was done before the six hour deadline. This morning I got a TEXT MESSAGE trying to SELL me something else to add to my order!This company is definitely a SCAM! They are probably in CHINA! Do not ever order from this company!
Response from SoothRelieveOct 28, 2024
Hello Judy, Thank you for sharing your experience with us. Our support team has sent a follow-up email to assist with your concerns, but it seems we haven’t received a reply yet. Could you kindly check your inbox (and perhaps the spam folder) and respond to our message? If easier, you can also reach us directly at [email protected]. We’re here to make sure everything is fully addressed for you! Warm regards, SoothRelieve Team