Turbos started to leak oil after 500 miles and can get a hold of any one about the warranty
I get new turbos from them in May for my 2016 ford taurus sho. The turbos didn't even last 500 miles and started to leak oil. For the past mouth I am trying to get a hold of some one threw email about the one year warranty but no one is getting back to me.
Response from GetOEMParts.comJul 13, 2020
Hi, Stan - We're sorry to hear about the issue you're having with the turbos. Our Customer Support team will be more than happy to give you a hand figuring out the warranty process. Could you please provide your Order # so we can identify your order in our system? Thank you!
BJ
Bob J.
I ordered a antenna for my ford…
I ordered a antenna for my ford explorer in early MAY. It is now July. They created a shipping label for the part in mid June and nothing has happened past that. I’m beyond pissed how does it take this long to ship 1 tiny part. They haven’t answered emails or calls...just don’t waste your money Idk if I can get mine back
Response from GetOEMParts.comJul 9, 2020
Hi, Bob - Thanks for contacting us. If you could please provide your Order #, we can definitely look into your order for you. Thank you.
JO
Julie O.
NO SERVICE , NO RESPONSE, TAKE YOUR MONEY
I have tried and tried to get through to this company
we ordered back in mid June. they short shipped us, and sent some type of random e mail saying the cost, but then saying +freight with no dollar figures. they charged our credit card but won't supply an invoice so we can reconcile the payment. Maybe we should just refuse the charge until we get the info we need.
I need to talk to someone.... I have sent 3 urgent requests online and via e mail, plus have called over 10 times and no answer.
Response from GetOEMParts.comJul 9, 2020
Hi, Julie - If you could please provide an Order #, our team can look into your issues. As it stands, I'm not seeing any orders placed under your name during the month of June. Was the email sent to you a quote? We'd definitely like to help you resolve your issues. Thank you!
SH
Sarah H.
I am beyond pissed
I am beyond pissed. I should've read the reviews before I ordered from these people. I was wondering if maybe it was all a scam since I can not get through on the phone. I have been on hold for a good 40 minutes. I don't have time for this crap. I ordered drain hoses for my sun roof and that was the 16th of June. It is now the 8th of July!! Update, the call ended for some reason and now it is telling me I reached them after hours?!? I am going to lose my cool. Take your money elsewhere people!
Response from GetOEMParts.comJul 9, 2020
Hi, Sarah - Many apologies for you frustrations. It does look like we emailed you shortly after you placed your order that we needed to special order your part; however, I've just placed a request in with our Customer Support team to check on your order update. Please note that, as stated on our website, phone messages, and email communications, we are currently experiencing delays in order processing, shipping, and communications. Thank you.
DE
delavalmilker
No complaints about service.
Ordered a tailgate step component for my Ford F150 pickup. For a special ordered Ford OEM part, it took about a week to come. Which is typical even when ordering from a dealer. Especially in a time of covid.
I live in a rural area about 90 miles from the nearest Ford dealership. Being able to order this part online was a great benefit for me. And the price was about 15% cheaper than what I was quoted by a Ford dealership. I have no complaints about the service and price.
Response from GetOEMParts.comJul 8, 2020
Hi, there! We greatly appreciate you taking the time to leave our team such wonderful feedback! Customer satisfaction is very important to everyone here - it's great to know we were able to provide you with a pleasant shopping experience. Stay well!
LO
Lou O.
DONT BUY ANYTHING FROM THESE PEOPLE
DONT BUY ANYTHING FROM THESE PEOPLE. I understand there’s been problems due to the COVID pandemic slowing things up but it took over two weeks for someone to finally answer the phone after it sat on speaker while I worked for 48 minutes! As someone that deals with clients daily, it should be priority to have them feel like you care even if that means responding to an email or phone call without the answer to the problem just to let them know you are backed up but will work on it. I literally almost gave up and was willing to eat the $$$ in parts that don’t fit because I wasn’t sure anyone even worked here.
AU
Aurelien
Worst Customer service i ever had
i called to get a refund back and email them and i did't get no answer been waiting for them to get back to me but didn't and i called 3 times and email 2 times .I could go anywhere else and get it alot faster answer and today i called and emailed about 6 more time and no answers am not happy and will just have to report this place and never had this bad of customer service in my life so go spend your money somewhere else and not this people and i supplied yall with my ordered number i just want my refund back now how can I proved you with the number when I already did it in an email already
Response from GetOEMParts.comJul 13, 2020
UPDATE
Hi, Aurelian - Apologies for your frustration, but the Customer Support team here is a separate team. I can not forward them your info to investigate if I can't identify you and your order in our system. They receive several thousand emails a day and, in order to locate a specific email in the system, require your Order # or your email address. Since we don't recommend that you provide your email address on this public review site, your Order # will be sufficient. Thank you.
UPDATE
Hi, Aurelien - Again, we'd like to provide you with assistance and help resolve your issues. But we can not until you provide us with a way to identify you. If you could you please provide your order #, someone from our team will contact you. Thank you.
Hi, Aurelien - Apologies for your troubles getting through to us. Unfortunately, our team has been a bit overwhelmed of late by an increase in orders and communications; as a result, we've had delays in responses. If you could please provide your Order #, someone from our team can look into your order for you and contact you. Thank you.
VS
Victoria S.
I wish I could rate half a star
I wish I could rate half a star. Do not order from them. I ordered a hose 2 weeks again and I guess it just hasn’t shipped?! No update on the order and I tried to call or get a hold of someone and no luck. I just want a refund and take my business elsewhere.
Response from GetOEMParts.comJul 2, 2020
UPDATE
Great news! I just heard back from the team and your invoice just closed, which means your order should be leaving today (tomorrow at the latest). Emails with tracking info usually send later in the day. Thank you.
Hi, Victoria - We apologize for your frustration. If your order is Order 172932, it does look like we emailed you last Wednesday (June 24) that we needed to special order your part and that it would take us about 5 business days to receive it. Since those five business days are just about up, I've forwarded your order to our team to check into. Thank you.
