Hello Roy
We appreciate your feedback, as we're always looking for ways to improve our business. We sincerely apologize that your experience did not meet your expectations or our standards. If you'd be so kind, please feel free to reach out via our Facebook page. We would love to learn more about your unpleasant experience to ensure it does not happen again in the future. Again thank you for your review and we look forward to hearing from you.
RI
Richard
Multiple attempts to contact regarding…
Multiple attempts to contact regarding wrong items shipped have not even gotten a reply. Terrible customer service.
Response from GetOEMParts.comApr 6, 2021
Hello Richard,
We appreciate your thorough evaluation of the services provided at Getoemparts.com and would like to thank you for taking the time to voice your grievances with our team. Unfortunately, at the moment we are severely understaffed and as a result, we've allocated many of our employees to processing orders to adequately service the recent influx of orders we've received. We currently have several customer service representatives answering over 300+ calls a day. We would be happy to hear from you if you'd be so kind as to give us a call or reach out via direct message on one of our social media platforms( preferably Facebook). Again we appreciate your review and we look forward to hearing from you!
DF
Daniel F.
Very bad business I ordered this part…
Very bad business I ordered this part almost 1 month ago n its jus now getting shipped. I went n brought the part from the dealer ship earlier this week so I will be returning this part n getting my money back.. I will not order again from u guys if it take this long to ship the parts. Not good for business n for customers who is in need for a part. I've also called over 20 times n no answer
Response from GetOEMParts.comApr 6, 2021
Hello Daniel,
Thank you for taking the time to leave us a review regarding your latest order with Getoemparts.com. Shipping/delivery time estimates are contingent upon whether the ordered part is currently in stock at our warehouse. If we do not have your ordered item currently in stock, selected shipping times will take effect once we have ordered and received the parts from the manufacturer. While we certainly try our best to ensure parts arrive promptly, every once in a while we may need a little extra time to procure the correct parts for orders. Unfortunately, at the moment we are severely understaffed, as a result, we've been forced to temporarily shut off our phone lines several days this past week. We apologize immensely for this inconvenience and assure you, this decision was made in an effort to process our incoming orders as quickly as possible. Fortunately, Our phone lines are currently available and ready for calls. I understand you would like to return the part you received. If you would be so kind, please feel free to reach out with your name and order number and I will process your return, personally to ensure it is completed and you receive a refund as soon as possible. Again we apologize for the delayed shipment and look forward to hearing from you!
GM
GARY M.
Horrible customer service
Horrible customer service. part did not fit my vehicle was not notified it was the wrong part until I had to contact them ended up canceling my order they still shipped it anyways. Phone number is useless no one ever answers
Response from GetOEMParts.comApr 6, 2021
Hello Gary,
Thank you for taking the time to leave us a review regarding your latest order with Getoemparts.com. Unfortunately, given the information provided, We were unable to find your order within our system. With that being said, Were you able to add your VIN Number at checkout? Including your VIN at checkout is by far the best practice as it helps protect both parties involved from human error. Should you be so kind, please feel free to reach out to any one of our social media websites with your name and order number. We would love to get to the bottom of this and ensure no customer experiences a similar situation in the future. Again we appreciate your review and look forward to speaking with you.
CM
Chuck M.
I'd shop here again
Took awhile to get the part. The part was exactly what I needed and half the price any other oem supplier had it listed
JC
Juan C.
The first day it worked very well
The first day it worked very well, but the next day the light stays on all the time. I'm going to have to disconnect it or the battery will die.
Applique - Driver's Side (LH) - Ford (CG1Z-5420555-CB)
Response from GetOEMParts.comApr 6, 2021
Hello Juan,
We are truly dismayed to learn the part you ordered does not function properly. Given the information provided, we were unable to locate your order within our system. Fortunately, we are fairly certain you are still eligible to return your part for a refund. We apologize for the inconvenience and assure you we will be in communication with suppliers to ensure this does not happen again. Please feel free to send us a direct message, including your order number, via any one of our social media platforms. You can also reach us by phone at 401-709-7836. Again, we appreciate you taking the time to leave us a review and look forward to rectifying this issue as soon as possible.
BB
Bernadette B.
The part is to help a memory live on
there is a little story about this part. My son passed away on 5/10/2020 and I want to drive his car in his memory. I could not find this part anywhere and a local parts store gave us your website. It was ordered and delivered quicker than I expected. Thank you my new parts store.I will spread the word
AN
Andy
Ordered a bumper for my car and paid…
Ordered a bumper for my car and paid the shipping and handling price, a week later I get an email saying I need to pay more. Emailed them back twice since they emailed me(a week ago now) and still have yet to reply. Terrible “business”.
Response from GetOEMParts.comApr 6, 2021
Hello Andy,
Thank you for taking the time to reach out regarding your latest order with Getoemparts.com. Your reviews serve to help perfect our business and improve the shopping experience for future customers. Unfortunately, given the information provided, in your review, we were unable to identify your order within our system to determine a reason for your price adjustment. It should be noted that our Terms of Service page includes the following disclaimer.
"Manufacturer updates may occasionally cause discrepancies in part numbers and prices that are not reflected in the online catalogs. In such cases, customers will be notified via email or phone before any charges will occur"
If you'd be so kind, please feel free to reach out to us via Facebook or our direct support line at 401-709-7836. Our customer service representatives would love to explain why you experienced a price increase.
Again thank you for your review and we look forward to hearing from you!
