GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comApr 15, 2021

Hello Mike, We’re dismayed that you feel frustrated with your shopping experience with us. We apologize for your frustrations in attempting to contact us. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times and we apologize profusely. Please refer to our site banner for more information regarding our phone line. Here at Getoemparts.com, we value customer service above all else however given the recent influx in orders we've been forced to rotate our phone staff, in an effort to process our orders as fast and efficiently as possible. We've reached out to your customer service representative and they will be providing you with an update on your order momentarily. Again we apologize for the lack of communication and appreciate your review.

Response from GetOEMParts.comApr 13, 2021

Hello Micheal, Thank you for taking the time to leave us a review. We acknowledge our communication at this point certainly leaves much to be desired. With that being said, we sincerely apologize for the lack of communication you experienced and for any frustration that may have occurred as a result. Unfortunately, due to the high volume of orders, we've recently been forced to shut down our phone lines in an effort to process as many orders as accurately and efficiently as possible. After speaking with a senior member of our customer support team, we've determined the part you ordered is obsolete. We imagine this may have hindered our ability to properly fulfill your order request. Fortunately, Our customer service representative should reach out shortly. Again we appreciate your review and hope to earn the opportunity to better serve you in the future.

Response from GetOEMParts.comApr 13, 2021

Hello James , Thank you for taking the time to reach out regarding your latest order with Getoemparts.com. Your reviews serve to help perfect our business and improve the shopping experience for future customers. Unfortunately, given the information provided, in your review, we were unable to identify your order within our system to determine a reason for your delayed shipment. We certainly acknowledge the time spent waiting for this part to arrive is unacceptable and we would like to do everything in our power to resolve this issue. Unfortunately, our phone lines are down for the day, but if you'd be so kind, please feel free to reach out via one of our social media platforms with your full name and order number. Your information will be forwarded to our customer service manager so that he may inquire about the arrival date of your parts. Again we appreciate your review and look forward to hearing from you shortly.

Response from GetOEMParts.comApr 12, 2021

Hello Betty, Thank you for leaving us a review! We apologize for the lack of communication and assure you we will be issuing you an RMA form shortly. Unfortunately, We've been a bit short-staffed over the past couple of months, and as a result, we may need more time to respond to customer emails. I was able to locate your order and will be forwarding the details to our customer service manager. You should receive some form of communication, with return instructions by the end of business today. Again we appreciate your review and look forward to coordinating a return for your louver.

Response from GetOEMParts.comApr 12, 2021

Hello Phillip, We’re dismayed that you feel frustrated with your shopping experience at GetOEmparts.com. We apologize for your frustrations in attempting to contact us. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times. Unfortunately, given the information provided, we were unable to adequately locate your order within our system. If you would be so kind, please feel free to reach out via any one of our social media accounts with your order number and full name. One of our customer service representatives to be delighted to help issue your RMA. Again we apologize for the inconvenience and look forward to speaking with you

Response from GetOEMParts.comApr 12, 2021

Hello, We’re dismayed that you feel frustrated with your shopping experience at GetOEmparts.com. We apologize for your frustrations in attempting to contact us. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times. Unfortunately, given the information provided in your review, we were unable to adequately locate your order within our system. If you would be so kind, please feel free to reach out via any one of our social media accounts with your order number and full name. One of our customer service representatives would be delighted to help issue your RMA. Again we apologize for the inconvenience and look forward to speaking with you

Response from GetOEMParts.comApr 8, 2021

Hello We apologize for your frustrations in attempting to contact us. We are very much aware that our phone lines and email communications have been experiencing longer-than-usual wait times (as you noted) and we are working to remedy the situation; in the meantime, our team is doing their best to answer all customers and we've also done our best to notify all customers (through notifications in emails and banners on our website) of these delays. As for our business model, it is not uncommon for the auto parts industry to experience varying wait times for customers that place orders for parts that require special ordering. Unfortunately, given the information provided we were unable to identify your order within our system. Please feel free to reach out via social media, with your name and order number. Our customer service manager would love to take a look at your order to determine exactly where a mistake may have been made during processing. Again, apologies for your frustrations and thank you for taking the time to leave a review.

Response from GetOEMParts.comApr 8, 2021

Hello Garret, Thanks for contacting us and many apologies for your frustrations. Should you be so kind, please feel free to send us an email at [email protected], with your order number and concerns. Our Customer Support team manager would love to take a look into your order to determine where mistakes may have been made. Our team has been experiencing delays in order processing, shipping, and communications due to short staffing, Your patience is much appreciated - thank you.