GetOEMParts.comReviews of getoemparts.com

This is my first time ordering from this website and I ordered my part on 4/13/21 and it is now 4/21/21 and it said in the email I did get that I would get a email in 2-4 days about my shipping number but it has never came in so I would like to find out if I am getting my part shipped or not and I want to order more parts from here but if this ever happens again then I will not ever use your website again and I would like to have a respond from one of the workers at get eom parts and let me know where my part is right now and know when it will be coming in!!! ORDER #280505 PART #1QD18DX9AF And the shipping was 12 dollars and I don’t want to spend 12 dollars on shipping when it is taking this long to get your product !!

Never shipped my order, never received the order, there’s no number to call and I haven’t heard back from emails

i placed my order on 4/12/21. i have written at least two emails and one "instant chat" and no one has responded. this order needs to be canceled since it is obviously not going anywhere. the status has not been updated from "new", and doesn't seem to be going anywhere. There is no one to call since the phone lines are down, and no communication whatsoever. I need confirmation the order was canceled and my money refunded. ORDER # 280006.

When I ordered my part it was in stock. I was supposed to receive it yesterday and it did not come. I tried calling and their phones don't work. Their instant chat on their web page does not work. I emailed them and have not heard from them. Their communication skills need serious work. My account says it is still in progress, I ordered the part over two weeks ago. They took my money immediately and responded that they received it. That is the only time I heard from them. At this point I don't trust this company and I want to cancel my order. I will be making sure I inform everyone I come in contact to stay away from this company. Please cancel my order and refund my account. Update: 4-21-21 you only respond on this review page. I don't trust you. I cant reach you and you don't respond to my multiple emails. Cancel the order, I don't want it from you. I am in the process of canceling the transaction with my bank. CANCEL THE ORDER!!!! Refund the account!!!! Update #2 4-21-21 Such a BS Excuse. Do not ship the part!!!! I am canceling the order. Not my problem that you don't know how to communicate with your own company. Now you feel my pain. If your company would respond to my emails we would not be doing this through the review. I already started the process with my bank to stop payment. Your company stinks with Customer service period. I will not be doing business with you ever again. you need to find a way to stop the process. I scheduled the part to be repaired based on the delivery date that your company told me. You failed and I waited two weeks for it. That is unacceptable, I tried to call and email your company and your company refused to respond. I am done!!!! Cancel the order. Don't send the part!!!! you had the chance and you failed in communication and follow through. CANCEL THE ORDER!!!!

If I could give a zero star I would. They are very fast in taking your money but very slow in sending the part. I have sent multiple messages with zero response. Can’t call because they apparently don’t want to hear the complaints. The customer service personnel are not available at this time. Something to do with COVID. It has been over a year since that started and they should have figured it out by now. I just want my money back as I have already ordered the part from a company that actually responds. Update. I finally got the live chat to work. I have tried multiple times and it would just get sent as an email. When Matt finally connected with me there was never a hello or anything. You really need to train your customer service personnel how to do their jobs politely and professionally. You also need to get your phones fixed and probably hire more people. If I could I would now move into negative stars and not just zero stars. Your company needs a complete overhaul if you are ever going to dig yourself out of this nightmare you find yourself in.

I have also tried to contact company through email/ phone . No response, no email back! I ordered my part and said it would ship 1-2 days, it now has been 10 days. I have not heard anything about this part! Need part ASAP!!! Would like a refund if this item can not be shipped in the next day! Order#279601

The part ordering was easy and I received a quick reply about that my part might not fit my vehicle (which I knew, but appreciated the attention to detail). My complaint is that their shipping charges are unreasonable. I've had larger and heavier parts shipped from other companies for much, much less. I should have just ordered it through my local dealer. The problem is they don't tell you the shipping charge until it's too late!

#278592 I ordered over a week ago and it said it would be shipped is 2-4 days and it is still processing and I want a refund so I can actually get the part I need