GetOEMParts.comReviews of getoemparts.com

I ordered a mirror for my car... they had to order from another place to get it, so it took twice as long to get it. I got the part and it was the wrong part (not at all what I ordered). Then, I sent it back, per their instructions, and they received the package. I grabbed screenshots of the delivery confirmation and saved them (b/c I've been screwed by companies before). Well, two weeks go by and I still hadn't gotten my refund. I used their Live Chat function to find out what was going on and they said my refund would go out that day. I took screenshots of the whole conversation b/c I didn't feel confident about them actually refunding my money. TWO MORE WEEKS WENT BY and I still haven't gotten my refund! I got back on the Live Chat today and went off. It took 40 days from the day they got the part back, and me harassing them, to get my money back. I just now got the refund confirmation email. I don't think they were going to send my refund if I hadn't gone back and kept records of everything. Thieves!

Placed order April 22, 2021. Got 3 automated emails stating order is in progress without additional info. Its now May 25, 2021 and still no answer. Going to cancel order now.

I ordered. Never received anything for 2-3 days. Then get an email saying my order shipped. Was not given a tracking number.

Not a good service... they don't provide tracking #s. Order has taken forever.

Good luck getting a refund. I return an item in Oct 2020, and still have not gotten refunded. I have called and emailed several times and still have had no luck. Makes me wonder if this is even a legit website. Don't even bother ordering from here. Even if it means spending more money elsewhere

I have tried to return what I ordered, and I have not heard anything back from this company. I have tried numerous times. The part that they sold me claimed it fit with the VIN number of my vehicle, but it was the wrong part.

This is an update to my previous one-star review. After more than a week and a couple of emails, I received a message from them with the order number, letting me know that the product will be shipped shortly. It took another good number of days until I received the email with the tracking number. Not long after that UPS send me an email confirming the package was on its way. When I received the package, it originated at a third-party company, not the one I ordered from. I checked it online and the price was the same, but shipping was three times less. What I think is that these guys sell products they don't actually have in stock. After the order, they contact other companies that carry the product, wait until it is shipped to them, and then ship it to the customer. The shipping is so high because it has to cover two shipping fees. I received a new product, but missing an element that the website stated it would contain. All this process was long and confusing. Too bad for a company to handle its customers this way.

Have made several attempts to contact company to cancel order, no response. Trying to return part, no response by phone or email. Took money right away but no customer service. Next action is to contact BBB. I don’t think company is legit.