GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comJun 7, 2021

Hello Ben, Thank you for taking the time to leave us a review. Here at Getoemparts.com, we take a great deal of pride in offering some of the most competitive prices on OEM parts as well as superb customer service. With that being said, I would like to clarify A few points presented in your review. Like many online transactions, our payment software takes the funds necessary for the parts and associated costs upon completing our check-out process. I believe you'll find that this is standard practice for online transactions. Additionally, Customer service representatives delete and notify our customers immediately upon discovering a part is unavailable or no longer In stock. We suspect your inquiry via our live chat, may have alerted a CSR to the lack of availability, but please understand that you would have received confirmation regardless of the situation. Unfortunately, We were unable to locate your order within our system given the information provided. If you'd be so kind, please feel free to update your review with your order number so that we may further investigate what may have held up communications from our team.

Response from GetOEMParts.comJun 3, 2021

Hello Richard, Thank you for taking the time to voice your concerns about the services provided at GetOEMparts.com. We appreciate your feedback and would love to clarify a few points mentioned within your review. Unfortunately at the moment, we have been inundated with emails/ orders. As a result, customers may experience a longer than average turnaround time on email inquiries. In order to combat this inconvenience, we've implemented a chat function within our site to help assist our customers in the most expedient manner possible. After all, establishing and maintaining consistent communication is of the utmost importance here at Getoemparts.com. you'll be pleased to know that our Customer service representatives have recently responded to the bulk of our email inquiries and as a result response turnaround time should improve drastically. Please also note, when a tracking number is generated, that essentially means the order has left our facility. We suspect your package may have been held up by the carrier selected at checkout. Again, we apologize for the inconvenience. Please feel free to reach out should you have any other questions or concerns.

Response from GetOEMParts.comJun 3, 2021

Hello Dominick, We appreciate your detailed feedback and hope we can clarify why you may have experienced difficulties returning your part. As per the return policy on our website, "You can return almost* any item bought on Getoemparts.com within 30 days of the date of delivery."The customer service representative managing your order was simply abiding by the policies and rules set forth by management. After reviewing your order it appears as if you neglected to include your VIN number at checkout. Our customer service representatives can guarantee part fitment when provided with a VIN at checkout. Again we apologize for the inconvenience and hope to earn the opportunity to supply you with OEM parts in the future.

Response from GetOEMParts.comJun 3, 2021

Hello Allen, Thank you for leaving us a review. Here at Getoemparts.com, we value customer service above all else, so your feedback will serve to better assist our customers in the future! We apologize that your part did not fit as intended. After reviewing the product, we determined that our description of that particular part, could be a bit more specific and for this, we apologize and assure you we will update the description as soon as possible. Also, we guarantee fitment when a VIN is provided at checkout. We find that most of our customers have the best experience with our service when they provide their vin at checkout for fitment verification. Again we appreciate your feedback and look forward to rectifying this issue.