I placed my order on 5/6/21 for 4 center caps for my Ford F150. After shipping and tax, I spent $140.95, which was promptly taken out of my account on 5/7/21,.. Got an email thanking me for my order. On 5/14/21 I received another email this time from a Ashley Bousquet advising me my parts had to be "Special Ordered" but would be shipped out in 3-5 business days. After that when I would try to log in to the website, (GetOEMParts.com) it kept saying that either my username or password were incorrect, so I'd click on "forgot password" (even though I didn't forget it) it said it would send me a email to reset the password to the email I listed when I signed up a month ago,...as of today, 6/22/21 I still have not received a email to reset my password, (Again, that I didn't forget) On 6/3/21 I sent a reply email to Ashely, inquiring about my order, asking to cancel the order and to have my money completely refunded. Ashely responded to my email the next day, 6/4/21 telling me: "Unfortunately I don't have any information regarding the shipping". That was it, nothing else in regards to trying to help me with my order further, but did inform me that she couldn't cancel my order without charging me a 25% restocking fee for "Special Orders". the following is from their website:
Cancellation Policy
An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
If the cancelled part was special ordered from the manufacturer a return fee of 25% may apply.
Like many of the people on here who have had a very unenjoyable experience with this company, I purchased from them because of low prices,...so to have to give up 25% of my money for this headache is ridiculous. I called the Tasca Automotive Group at 1-401-681-1300 and had to hit the "Sales" option to speak with a person, otherwise all other options tell you to send a email or try their new live chat. The gentleman apologized for my frustrated experience, and said he was transferring me to Jaime Tasca the owner I assume?? was told to leave a message if she did not answer and that she was very good about returning messages. We will see,....stay tuned.
Like pretty much all of these other dissatisfied PEOPLE all I want is my full refund of $140.95 and to be done with this company.
Response from GetOEMParts.comJun 24, 2021
Hello George,
Thank you for taking the time to leave us a review of your most recent experience with getoemparts.com. Here at getoemparts, we take a great deal of pride in offering some of the most competitive prices on OEM parts as well as superb customer service. We are truly dismayed to learn that your most recent order did not meet your expectations or our standards and we would love to do everything in our power to rectify this situation as soon as possible.
With that being said, there are a few points within your review that we wish to clarify for you so that you'll have a better experience with our service in the future. After reviewing your order, It appears as if you checked out as a guest. Unfortunately, guests do not have the ability to check the order status of their order as they have not created an account in our system. We imagine this may be the root cause of your login difficulties.
While we understand your call to our sales department, wise likely out of desperation, we must advise, not to call Tasca Automotive Group. While this group is associated with Tasca parts, they will not be able to provide our customers with any practical solutions for order inquiries as they are an entirely different business entity. Our main form of communication is our live chat feature located at the bottom of every page on Tasca Parts. In the future, If you have any questions or concerns please feel free to reach out via chat. Thank you again for your review and we look forward to speaking with you shortly.
Update: Your order is currently being shipped. You can expect tracking information in 24-48 hours. Again we apologize for the delay and appreciate your feedback.
JL
jeron L.
This company is a JOKE
This company is a JOKE. BUYER BEWARE!! I placed 5 different orders with this company and every one of my orders had to be canceled. They don't have ANY PARTS I ordered and every one had to be "special ordered". My last order I placed on 6-8-21 and after numerous chats (They don't take phone calls.. this should be your first warning), I was lied to every time. I've chatted with Jason, Johanny, and others. Each time I called.. my order was going out "that day". The next day I'd check and the order status never changed. I'd chat again only to be told, it's going out "that day". Today, I checked on my order only to be told by the rep that my order had to be "special ordered" and it should go out in a few days. WHAT?? I finally canceled my order. This company is a joke, don't waste your time ordering anything from them. All the bad reviews are so true.. I only wished that I had read these before placing any of my orders.
CO
Consumer
I ordered four of the same part and only recieved one.
I ordered four of the same part and paid for four parts. When the box arrived it had only one part. Tried to call customer service but they have a message saying not taking calls (during business hours) but to email them instead. I would expect a little better customer service.
KH
Khallid
Exact part A++++++
Exact part A++++++
MN
Marjorie N.
Had the part I needed and shipped…
Had the part I needed and shipped quickly!
DV
David V.
I have a car lot and buy a lot of car…
I have a car lot and buy a lot of car parts. This outfit is the worst I’ve dealt with. Which is saying a lot. Don’t do it
TG
Todd G.
Total scam
Total scam, doxxed the crap out of them and called TASCA (getoemparts.com runs out of TASCA's collision center in Cranston, RI - phone number 401-681-1296) Had to call three times to get someone to argue with me about what service they actually do not do for people. Just stay away - pay the 3% more
for parts you will get in a week and not let them string you along for months on end. Rhode Island is full of these scam artists who think they are doing the world a service by being the smallest state in the US but have the biggest a$$holes in the country.
UPDATE 10JUN2021: these fools have the audacity to call me out for what they think is private information sharing. Consider me a public service by providing a number all you disgruntled customers can call to seek out and express your frustration! Show the transcript - no profanity used. If its too hot in the kitchen, there Mr. I CANT DELIVER PARTS man, then GET OUT!
