GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comAug 6, 2021

Hello Damien, We’re shocked to learn of your most recent experience with our Service. We apologize for any lack of communication you may have experienced and recognize, improvements must be made to properly illustrate the most effective ways to reach out to our customer service representatives. With that being said, Customer service representatives can be reached via our live chat, Monday- Friday 9 am- 10 pm. Our live chat system was originally integrated to improve the quality and efficiency of our customer service operation by offering extended support hours (9 am- 10pm Compared to our 9 am 5 pm Phone support hours). More customer service representatives and detailed chat logs to improve overall accountability of CSR's. You'll be pleased to know that we've passed your information on to our customer service manager and he will be reaching out shortly to initiate your return. Again we appreciate your review and hope to earn the opportunity to make a better impression in the future.

Response from GetOEMParts.comAug 6, 2021

Hello C, We're sorry for your frustration. We do strive for customer satisfaction and while our warehouse does stock tens of thousands of parts, it is impossible for it to carry the full catalogs of all the auto manufacturers - which is why our website specifically does NOT state whether or not we have parts in stock (fortunately, we are able to get most available parts shipped to us under 3 business days). Our system shows that your refund has been processed and your funds, returned. Again we apologize for your experience with getOEMparts.com and hope to earn the opportunity to better serve you in the future.

Response from GetOEMParts.comAug 6, 2021

Hello Marie Our apologies that you are not receiving our emails- you may want to add our email address to your address book to prevent your email provider from tagging us as Spam. Given the context of your review, we assume your order may have required special ordering. while we sell OEM parts for most of the major automotive manufacturers and do have a large, well-stocked warehouse; unfortunately, it would be impossible to stock every part in all the catalogs. That said, we do usually receive special orders rather quickly. Again, apologies for any misunderstanding. If you have any additional questions or concerns, please feel free to reach out to our customer service representatives via our live chat feature located on the homepage of Getoemparts.com. One of our customer service representatives would be delighted to update you on the status of your refund. Again we appreciate your review and hope to earn the opportunity to better serve you in the future.

Response from GetOEMParts.comAug 6, 2021

Hello We can not thank you enough for your honest review of our services and we could not aggree with you more. Customers that have positives reviews of our service often have little reason to express their opinion. Additionally, If you’re looking to purchase an OEM part or accessory for your vehicle - one that FITS your vehicle (and you want to get it right the first time) - providing us with your VIN is one of the most important steps you can take. Your vehicle’s VIN is matched to specific OEM parts and accessories by its auto manufacturer. Without your VIN, we have no way of guaranteeing the part you’ve ordered is the right match for your vehicle. Again we appreciate your honest review and look forward to providing you with genuine oem parts in the future.

Response from GetOEMParts.comAug 6, 2021

Hello Jason, As per our email, sent July 15th, One or more items from your recent order (Order 310021) has required special ordering. Your complete order will be shipped as soon as the special ordered items arrive at our warehouse (in about three to five business days). When you get your order depends on where you are located in relation to us (we’re on the east coast of the United States, in Rhode Island) and the shipping method that you selected. If you still have questions about shipping and delivery, please visit our website. Our system shows your order was cancelled, and your account has been refunded. We apologize for the extended wait on your special ordered items and hope to earn the opportunity to better serve you in the future

Response from GetOEMParts.comJul 26, 2021

Hello! We appreciate your review of the services provided at Getoemparts.com and would like to thank you for taking the time to voice your concerns with our team. Here at GetOEMparts, we value reviews received from customers, as they provide us with powerful insights and helps us determine what aspects of our service can be perfected in the future. With that being said, we regret to learn that the quality of the parts you received is anything less than immaculate. After reviewing your order, we noticed, your vin# had been excluded during check out. We find that customers that provide their VIN # at Checkout tend to have the best experience with our service as their parts are guaranteed to fit. You'll be pleased to know that a customer service representative has reached out to you regarding our return process. Again we appreciate your feedback and look forward to speaking with you regarding your return.