GetOEMParts.comReviews of getoemparts.com

Response from GetOEMParts.comJan 17, 2022

Hello Michael, We’re sorry you had a poor experience with our service. We’ve been doing business for several years and most of our customers leave happy. With that being said, we'd love to see if we can reach out to USPS and correct this issue for you. USPS is generally, a reliable service, so it is always unfortunate to learn they may have misplaced a package. You'll be pleased to know; I've recently forwarded your name and order number to one of our customer service representatives. We'll be sure to keep you updated on the status of this process. Again, thank you for taking the time to leave us a review and, we look forward to rectifying this mistake for you.

Response from GetOEMParts.comJan 13, 2022

Hello Daisy, It appears our customer service representative sent you the following emails on 1/12/2022. Hello, Apologies for the delay. I've contacted our shipping department to help locate and ship the rest of your order. Please be advised this process takes between 24-48 business hours to complete. If you have not been contacted within 24 business hours from today's date, please feel free to check with us on the status of your order. Thank you Johanny We hope this email adequately addresses your concerns. Should you wish to cancel your order, please feel free to respond to Johanny's email. Again, we apologize for the inconvenience and assure you those parts will be located and shipped as soon as possible.

Response from GetOEMParts.comJan 12, 2022

Hello Marvin, We regret to learn you experienced a lack of communication. Unfortunately, we've been a bit short-staffed as of late. However, you'll be pleased to know, that we've contacted your designated customer service representative and, we will be providing you with an update on your order immediately. Again, we apologize for the inconvenience and hope to earn the opportunity to better assist you in the future.

Response from GetOEMParts.comJan 12, 2022

Hello Pablo, Thank you for taking a moment to voice your concerns with our staff. We apologize for the lack of communication and understand efforts must be made to perfect this process. With that being said, after reviewing your order is appears as if a customer service member was able to get in contact with you on 1/11/2022, to issue you a return. Again, we apologize for the lack of communication and please feel free to reach out should you have any other questions or concerns.

Response from GetOEMParts.comJan 10, 2022

Hello Jared, Thank you for taking the time to leave us a review. Please know that your concerns are noted. With that being said, we'd like to take a moment to address the concerns expressed in your most recent review, as we believe clarification may prove to provide you with a better experience with our service in the future. As per the terms of service on our site, we no longer offer phone support, instead, we've transitioned to live chat as we feel it allows our staff to address customer concerns in a much timelier manner. As for your order, our system shows that Your order was placed on 12/27/2021. It appears as if our SMS system sent out your tracking on 1/7/2021. In addition, your designated customer service representative reached out on Monday, 1/10/2022 with your tracking information. Again, we apologize for the delay and hope to earn the opportunity to better assist, you in the future.

Response from GetOEMParts.comJan 6, 2022

Hello Robert, We appreciate your earnest review of our service and apologize for the delay in communication. Fortunately, after reviewing your order it appears as if one of our customer service representatives had an opportunity to issue a refund. A prepaid return label will be emailed over to you once your item is received. Please allow 3-5 business days for processing a refund will be issued to the card on file. We appreciate your patience and hope to have the opportunity to provide you with OEM parts, in the future.

Response from GetOEMParts.comJan 6, 2022

Hello Thomas, Thank you for taking the time to leave a review. Please know that your concerns are noted, and we'd like to take a moment to address the opinions expressed in your most recent review as we believe clarification may prove to provide you with a better experience, should use our service in future. As per the terms of service on our site, we no longer offer phone support, instead, we've transitioned to live chat as we feel it allows our staff to address customer concerns in a much timelier manner. as for your order, our system shows that Your order was placed at the end of the day on 1/2/2022, and processed by our team on the 5th. The anticipated delivery date shown on your order was the 13th, for which we will be well ahead. As for any security concerns you may have, we are pleased to inform you that our site employs TLS encryption, which is widely known as the standard protocol for modern-day internet traffic. Again, we appreciate you taking the time to share your experience with our staff and hope to earn the opportunity to better assist you in the future.