JD
Customer service non existent
Customer service non existent. No phone number and no reply after many attempts emailing. Stay away!!!
Genuine OEM parts at wholesale prices. Keep your vehicle running in top condition by using only OEM parts.
GetOEMParts.com (getoemparts.com) has 505 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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JD
Customer service non existent. No phone number and no reply after many attempts emailing. Stay away!!!
Allan H.
I will comment when I receive my part.
ben T.
This company sucks, it's a 3rd party seller. No communication via email or phone. Sent me a tracking number when the shipper hasn't even received the part. That was a week ago, now no answers in any way. SHOP ELSEWHERE!
Vincent A.
Your customer service doesn't exist. Can't get someone to return an email. No phone number to contact and no response to email. How do we return inaccurate items?
Prry B.
I Was Told It Would Take 5 to 7 Business Days For You To Get The Part Then Ship To Me You Have Not Even Received The Part Yet. I Was Told At The Time I Ordered It Would Not Take Longer Than 2 Weeks To Receive The Part. You Have Already Charged Me Ship[ping Fee And Not Even Shipped The Part! I Am Very Unhappy With Your Service. They Wont Answer Phone-Email Or IM-Terrible Service! Order # 360875
Response from GetOEMParts.comJan 20, 2022
Hello Perry, Thank you for taking the time to voice your concerns with our service and we apologize for the lack of communication. As per our terms of service, we no longer offer phone support. We suspect this may be a driving force in your difficulties reaching out to our customer service representatives via phone. Our customer service representatives are available via live chat or email Monday-Friday, 9 am-5 pm. Please also note that it is a common business practice to withdraw the lump sum of funds owed upon placing an order with a majority of e-commerce sites. After reviewing your order, it appears as if we informed you that it would take 5-7 business days to process this order on 1/10/2022. Admittedly we are one day behind schedule, but you'll be pleased to know that your invoice has been closed and you should receive tracking within 24 hours. Again, we appreciate your review and hope to earn the opportunity to better serve you in the future.
Jon C.
My purchased item was shipped with no packing support, bubble wrap or peanuts, and arrived with crucial components broken.
Albert G.
I Have Been Onhold With There Chatline:Heres What I Have Wrote With No Answer: Order # 360875 09:53 Order Was Made On Jan-4-2022 09:54 I Was Told It Would Take 5 to 7 Business Days For You To Get The Part Then Ship To Me 09:55 You Have Not Even Received The Part # 87241-1g000 Yet I Was Told At The Time I Ordered It Would Not Take Longer Than 2 Weeks To Receive The Part 09:56 You Have Already Charged Me Ship[ping Fee And Not Even Shipped The Part! I Am Very Unhappy With Your Service 09:58 Please Respond! 09:59 It Has Been 2 Weeks And You Do Not Even Have My Part in Stock Yet! 10:00 And You Quit Answering Your Phone 10:01 If I Do Not See a Tracking Number And That You Have Shipped My Part Or Someone Call Me I Will Get On Every Social Media Platform And Tell The World Just How Bad You Are
Benjamin C.
The price was about the same as other places, but the shipping cost half as much! OEM part, great price. I would return to this website.