GetOEMParts.comReviews of getoemparts.com

Very easily looked up the part I wanted and ordered it! However, the shipping charge seemed a bit steep!

Very professional and efficient 👍

So far limited communication about my part been special ordered. That was around a week ago but no other communication if the special order arrived or when I can expect to receive my part or offer a refund or special shipping, nothing. Is like ordering from ghosts.

I used GetOEMParts because their prices were better than the "other guys." Unfortunately, my order status is unknown and now, after some initial communication, they are silent on their end. I sent another message on their contact page that frankly I am not even expecting a reply to, but hey let's hope I am wrong. They are not a business I will be using again.

A wonderful company to order parts for your vehicle prices are reasonable and quality is outstanding

I have tried to contact getoemparts several times to make a return. Not only is there No customer service by phone, they don't even answer emails or chats. DO NOT ORDER ANYTHING FROM HERE! There will be no assistance.

Several days after ordering & paying for my desperately needed headlight for a 2011 Lincoln MKX (w/VIN # included) I get a “no reply” email saying my order is on hold due to a processing issue and then received another email from a customer service rep, Ashley Bousquet, explaining the VIN for my Ram truck doesn’t match the part ordered and asking if I want to change my order or be refunded. I sent a reply to her right away days ago explaining how important my immediate need is for this part is and left my phone number and still haven’t received any response. The website has no phone number to call so I tried the “live chat” a couple times but there was no person responding to the chats. Ive explained that I live in an area with extreme winter driving conditions and driving with only one headlight in a blizzard is dangerous. I do not have an extra $600 to buy elsewhere. I’ve had no response for 3 days. Had Siri search for a phone # for Getoemparts.com the number I called was answered by a woman who told me they share the same name and are associated to OEMParts but not the company I ordered from and they have no telephone. At this point I’m wondering if they even exist at all,…

I ordered and received the part with what I consider a typical amount of time. However, upon inspection of the part, I discover a defect that makes the part useless. The PCV port is completely blocked. I have tried to find a phone number on their web sight and no go. Found one in a google search and called it. I got a message that they do not accept phone support anymore to either email or use their live chat. I have done both multiple times. The emails has not been answered and the live chat just sits there until it disconnects. This part is expensive and I am not a happy camper.