Odie Pet InsuranceReviews of getodie.com

ODIE: absolutely horrific and unethical service I was transferred over from ManyPets, and assured that my dog's preexisting conditions (allergies) would be covered- both from ManyPets AND Odie, before I agreed to be transferred over. It's all in writing. Guess what - my dog's allergy treatments are NOT covered as promised. Also - horrific customer service. Nobody answers chat, nobody answers the phone. Emails take a week or more. I had claims for 6 weeks - still unresolved after weeks of followup. I filed a Wellness claim (for flea treatment). Outstanding as of weeks. I was also told that the minute you file a Wellness claim, you are on the hook for the remainder of the year's premium - even if you try to cancel. So I pulled the claim and cancelled the insurance. Now I'm $300 out for nothing. They will take your money regardless. Stay away. What a scam.

Stay away from this pet insurance!!! I was originally a ManyPets customer, but after Odie took over in early 2025, everything went downhill. Odie has made filing claims a nightmare. They asked me not only for all my dog's medical records, but also for years of invoices and receipts, which are not relevant to verifying medical history. It feels like a tactic to delay or avoid paying out claims. Calling their support number is useless, you only get a recorded message saying they're experiencing high volume calls. No one ever called back. But they kept charging me premiums on time every month while giving zero and reimbursement. There is no transparency, no accountability, and it doesn't feel like anyone there cares about your pet or your claim. They only know how to charge your money. I truly regret staying with Odie. It feels like a scam rather than a service. Save yourself the stress and look elsewhere for real pet insurance.

Repeatedly delaying all claims reimbursements for as long as humanly possible. Denying claims as ineligible for no legitimate reason. Broken claims portal, further delaying submission of claims, which I do not believe is unintentional! I was unable to update payment method on the website. Zero response for weeks at a time from customer service, something that should be considered fraud. I've left multiple voicemails, sent multiple emails, and never receive a single response from their useless chat feature on their poorly managed website. The first and only 2 claims they have paid since Feb. 2025 took 3 months to receive payment on. These were both simple, straightforward wellness claims. I had to supply them with all of my pets medical records, since Odie falsely claimed ManyPets did not provide those when they aquired my policy. Yet another stalling tactic to delay processing of any claims. Clearly, this company is here to take your money and pay out as little as possible or nothing at all. They are quick to deny, immediately process any claim that can be 'applied to the deductible', YET they will drag out reimbursement for totally documented, evidence supported, legitimate claims for months on end. I cannot even count the times I've repeatedly reached out to them and never gotten a response. DO NOT WASTE YOUR MONEY.THEY WILL NOT PAY OUT WHAT THEY OWE IN A TIMELY MANNER, IF EVER. THE ABSOLUTE WORST EXCUSE FOR CUSTOMER SERVICE. If there were zero stars, that is just what they'd get. Odie Pet Insurance is a SCAM.

In response to the previous comment. They just refunded both of my monthly charges.

Keep charging me despite I clearly stated I would like to cancel the policies and get past month refund as I did not agree to that steep rise. No response now and keep charging despite I requested cancellation.

Their trying to avoide paying the claim.

After personal experience regarding unpaid claims, delays and no response I would say avoid the company! If you have their coverage, switch immediately! I have very little faith that my claims will be paid and I’m canceling coverage with Odie and switching to Embrace

If I could give a zero I would. Like many of the previous reviews we were transferred to Odie from Many Pets and been having a terrible time. I have 6 claims going back to April and nothing paid! I tried to call but goes into voicemail and no one ever calls back. I email them and they say they are busy but not too busy to take our premiums! This was supposed to be a seamless transition and we were to be grandfathered into the same program. We will be calling Many Pets as well. If nothing is resolved we will need to take additional steps.