NooshReviews of getnoosh.com

Response from NooshNov 25, 2025

Hi Camille, We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by USPS with all other weekend packages on the morning of 11/17, and it appears to have been lost in transit. That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility. In your case, we have already reshipped your order today and fully refunded you for the inconvenience. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshNov 23, 2025

Hi Ali, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. We couldn't find a customer with your name. Please contact our customer service team at [email protected] so we can assist you in replacing your damaged product. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshNov 23, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect -we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our product quality is only improving as a result of a very strict development process that produces better products and an improved quality assurance process. The number of complaints and returns speaks for itself, and there is a significant downward trend. Our customer service team will contact you to ensure that all damaged items are replaced immediatly. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team