NooshReviews of getnoosh.com

Response from NooshDec 1, 2025

Hi Jaclyn, We're sorry to hear about your experience, and we truly appreciate your feedback. As a returning customer, you should already know that what you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our team will contact you to ensure that the warranty process goes smoothly and that you receive your replacement as soon as possible. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshNov 27, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by USPS with all other weekend packages on the morning of 11/17, and it appears to have been lost in transit. That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own and whenever a package is delayed or missing, we immediately take responsibility. After reviewing your case, we can see that our team has been in touch with you throughout the process. Once it became clear that the package was lost, they immediately offered to send a replacement. The reshipment was briefly delayed only because we were waiting for your preference regarding an item from your original order that went out of stock. After receiving your reply yesterday, the replacement order was packed the same day and will be shipped on the next business day. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team