Gustavo M.
Customer service response lacking
Placed an order through them that was scheduled to be delivered on Oct 17th. They use the service UniUni for shipping. The package was returned to warehouse by the driver saying my business was closed, I'm not a business but okay. It was updated to be delivered the next day, Oct 18th, as of today, still not delivered and the tracking information still shows it is out for delivery since the 18th. I have reached out to UniUni and their customer service and support is abysmal so I reached out to Noosh and have not gotten any help either except that I should reach out to UniUni. The extent of their support has been "if you haven't received next week, then we shall proceed to another step. Noosh products have been great, my wife loves the stuff she's gotten, but the use of UniUni and their poor customer service response in this instance is making me reconsider placing any orders unless they use a different service.
Response from NooshOct 21, 2026
Hi Gustavo, We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. That said, unlike many stores—and even though this situation is not caused by us, we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility. We love that your wife enjoys NOOSH, and we want to make sure she gets her pieces without any further hassle. After reviewing your case, it looks like your package was lost. Our team already created a replacement order, free of charge and sent you the details of the replacement. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team