NooshReviews of getnoosh.com

Response from NooshOct 25, 2026

Hi Kristine, We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Having said that, the shipping carrier verified that your package was delivered yesterday and provided a photo confirming delivery at your location. Since you haven't received it, our team has sent you an email so we can investigate this with you personally and make sure you receive your package. Please keep an eye on your inbox so we can help sort this out! Best, The Noosh team

Response from NooshOct 25, 2026

Hi Melissa, We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. That said, we never want our customers to handle carrier issues on their own. Even when delays or missing packages are out of our direct control, we always step in to take responsibility and make things right. Please check your email, we contacted you so we can ensure your shipment reaches you safely. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 19, 2026

Hi Diana, We are so sorry to hear that your delivery didn't make it to you smoothly. We always want to make sure you receive the pieces you ordered, and our team has reached out to offer a solution for this shipment, just as we did for your previous order that had an issue with shipping.

Response from NooshOct 18, 2026

Hi Hannah, Thank you for bringing this to our attention! What you’re describing sounds like a product defect—we’re so sorry that happened to you. We take immense pride in our quality and durability, and less than 1% of our customers ever return our tights for a refund. While quality issues can always be processed instantly using our online Warranty Portal, our team is reaching out to your email directly to get a replacement or resolution sorted for you immediately. Keep an eye out for our message!

Response from NooshOct 11, 2026

Thank you so much for taking the time to share your experience. We always strive to make every customer feel supported, and we are so sorry for the hassle and frustration you ran into during this return process! You reached out on September 10th to let us know your return drop-off wasn’t showing, our team opened an investigation with Happy Returns right away. On September 24th Happy Returns and the store manager confirmed there was no scan record for the drop-off. To make sure you were taken care of, we issued you a brand-new return code so you could still send your items back. On October 3rd, you let us know you had only 8 items to return and asked for a refund on all 19 items from your original order. We process thousands of seamless returns every year, and we truly want to make this as smooth as possible for you. While we cannot issue a refund for 19 items when 8 are returned, we would love to help you return those 8 items. The label is waiting in your inbox, and as soon as those items are on their way back, our team will process your refund right away I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Response from NooshSep 23, 2026

We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Having a package turned around mid-transit is disappointing. We have reached out to you to resolve this situation, please check your email inbox. I would like to thank you for your feedback, which helps us improve. We are actively working with our delivery partners to ensure a better experience for all our customers.

Response from NooshSep 10, 2026

Hi Michele, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect, we’re so sorry that happened. We’re proud of the quality and durability of our products, less than 1% of customers return our products for a refund! You are welcome to replace a damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.