NooshReviews of getnoosh.com

Response from NooshDec 16, 2025

Hi Iryna, We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by USPS, and it appears to have been lost in transit. That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility. In your case, we have already reshipped your order today and fully refunded you for the inconvenience. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshDec 16, 2025

Hi Antonia, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshDec 15, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. Our customers can return or exchange using our returns portal (https://getnoosh.com/a/service/returns). Submitting a claim through the portal takes less than two minutes, and the customer receives a shipping label immediately after entering their information. Of course, we'll replace your damaged tights. If you had contacted us, the replacement pair would have already been on its way. Our team will contact you to ensure that the replacement process runs smoothly. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team