kls S.
[May Be] Such a Boon! [We’ll See…]
UPDATE Aug 20, 2024…Lost four stars on the do-over. The company “seems” very responsive but until we inquired where the results were they didn’t tell us the draw had been compromised and could not be tested. Perhaps the woman who drew the blood did something wrong. She was certainly was one of the rudest people I have ever dealt with when she come back to redo the test. She sat in her car nearly ten minutes so I went out and knocked on her window. She started hollering but I couldn’t hear her and, tired of being in the rain, waved for her to come on in and got under cover. It’s Florida. It’s gonna rain ALL DAY! She had to go maybe ten feet. She finally came in and yelled at me about the rain and for “banging on her window!” I needed her to draw the blood so I just opened the door to my husband’s room and got out of her angry way. After a moment I went into the room and got glared at. She left and my husband said she did a good job but complained about how awful I was. (I’m really not that awful! Ask anybody except my husband.) I wrote Getlabs and they responded with apologies and indications of investigating. I don’t know yet if the blood has been compromised again. If it has I sure hope they don’t send Ashley to do the draw again. I would request anybody else if it comes to that. I’ll let you know… Aug 8 2925 I wrote…This is a unique service and we are so appreciative. It cost less time, energy, pain, and money than transporting a fragile, homebound patient to a lab. Everybody needs to know about this! Thank you thank you thank you!
Response from GetlabsAug 23, 2024
Thank you for your feedback. We care greatly about our phlebotomists and it's important that we look out for their welfare if there is significant rain. Likewise, our phlebotomists may take longer in their vehicle while they review appointment notes and gather the supplies that's needed. That being said, if she was rude we do apologize as that is never acceptable. Please let us know if there is anything we can do to improve your experience. It's important to us that each and every patient have an exceptional experience with Getlabs and especially so when it is a patient who is homebound - that is why we started the company and it goes beyond business to a desire to help patients. To reach out to us, please visit getlabs.com/contact


