Kristen R.
Technician cancelled from my driveway…
Technician cancelled from my driveway at 8:45 this morning for an 8 to 10am window. They didn't knock or ring the doorbell (I have a doorbell camera so it's not possible I missed it). I saw them park and went to get my son. When I went to the door, they had already gone and I was receiving my cancelation email. Expected arrival was 8:41am in the email so very certain it was them. Highly unprofessional and angering because it's a Friday i can't get an appointment anywhere else anytime soon.
Response from GetlabsApr 19, 2025
Thank you for bringing this to our attention. I attempted to locate your appointment using the information provided but was unable to do so. We take these matters very seriously and want to thoroughly investigate and address the situation. I’ve reached out to gather more information so I can locate your appointment and speak with you directly.


