KeySmartReviews of getkeysmart.com

3.8198 reviews
Manufacturing
860 Bonnie Ln, Elk Grove, Illinois

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KeySmart

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About KeySmart

ONE OF THE MOST ADORED AND WIDELY-DISCUSSED PRODUCTSConstantly annoyed with thigh poke, key jingle, and damaged pants, Mike set out to design a solution to the bulky key ring. After months of prototyping, testing, and redesigning, KeySmart® was born.

KeySmart (getkeysmart.com) has 198 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: getkeysmart.com
Website: getkeysmart.com
Category: Manufacturing
Location: Elk Grove, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KeySmart reviews

198 approved reviews, newest moderated first

Johnson J.
May 16, 2024
Warranty replacement for KeySmart Pro
I needed to get a KeySmart Pro key holder replaced under warranty. It took a bit of back and forth but the customer service was overall very helpful (they appear to be very busy though so sometimes my follow-up takes a week for them to get back) and I received the replacement unit.
Response from KeySmartJun 30, 2025
Hello Johnson, Thank you for sharing your experience. We're glad to hear that you've had a great experience with our customer service and that we were able to resolve your issue. We appreciate your business! Alejandra KeySmart Team
Christopher O.
Apr 23, 2024
Faulty Keycard
Had a faulty Keycard. Excellent customer service. Within a couple of days fault verified and new card on its way. 🤠
Response from KeySmartJun 30, 2025
Hello Christopher, Thank you for the feedback. We're glad to hear that you've had a great experience with our customer service team. We appreciate your business! Alejandra KeySmart Team
Daniel B.
Apr 22, 2024
First of all KeySmart's products are…
First of all KeySmart's products are super great and their customer service is excellent. I just received my replacement recently and the overall progress was really, I mean it, really painless, the people at KeySmart are professionals at all their fields. Definitely will stick around, especially after this experience.
Response from KeySmartJun 30, 2025
Hello Daniel, Thank you for sharing your experience. We're glad to hear that you've had a great experience with our customer service and that we were able to resolve your issue. Thank you for choosing and for your continued support! Alejandra KeySmart Team
tommy
Apr 18, 2024
Not one to leave reviews often
Not one to leave reviews often, but I left one (maybe out of boredom) when I bought a nano pen. I received an email asking me to leave a review, but the package was stolen from my mailbox. Now, this is a recurring problem and I clearly stated it was through no fault of keysmart that I didn't receive the package, but I had a nano pen before and I did enjoy it. A few days later I received an email from them stating they were sorry to hear it was stolen, and they were going to send me a replacement anyway! Awesome customer service. Really happy with the team at keysmart. They knew it wasn't their fault and still decided to help me out.
Response from KeySmartJun 30, 2025
Hello Tommy, Thank you for taking the time to share your detailed feedback. We're glad to hear that you've had a great experience with our customer service and that we were able to resolve your issue. Thank you for choosing and for your continued support! Alejandra KeySmart Team
Peter H.
Apr 16, 2024
Praktisches Tool
Praktisches Tool, leider extrem langer, komplizierter Lieferprozess, toller begleitender Service!
Response from KeySmartSep 12, 2025
Hallo Peter, Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie unser Produkt als praktisches Werkzeug empfinden. Wir entschuldigen uns aufrichtig für den komplizierten und langwierigen Lieferprozess, den Sie erlebt haben. Wir wissen, wie frustrierend Verzögerungen sein können, und haben seitdem erhebliche Verbesserungen an unserer Logistik vorgenommen, um allen unseren Kunden ein viel reibungsloseres und schnelleres Versanderlebnis zu gewährleisten. Wir freuen uns jedoch sehr, dass Sie unseren Kundenservice während des gesamten Prozesses als großartig empfunden haben. Wir danken Ihnen für Ihre Geduld und Ihr Feedback, das uns hilft, uns1 ständig zu verbessern. Mit freundlichen Grüßen, The KeySmart Team
Cor B.
Apr 11, 2024
Great product and service
I received my cards and they work great. They were a bit late arriving and customer service was quick to respond when I contacted them. After a few months they are still working well. Although sometimes it loses signal and says my o next has been left behind but other than that it has been fantastic.
Response from KeySmartSep 12, 2025
Hello Cor, Thank you for your review. We're sorry for the delay in our response. We're happy to hear that you're pleased with the product and that our customer service team was able to assist you quickly when you reached out. We're sorry to hear about the occasional signal loss you experienced. We have since implemented an update that improves the connection stability and reduces the instances of false "left behind" alerts. If you continue to experience this issue, please don't hesitate to reach out to our support team at [email protected] so we can help you with a solution. Your feedback is incredibly valuable to us as we work to continually improve our products. Kind regards, The KeySmart Team
Steve
Apr 9, 2024
They make an amazing product in the…
They make an amazing product in the Keysmart Pro and stand behind for any issues.
Response from KeySmartJun 30, 2025
Hello Steve, Thank you for the feedback. We're glad to hear that you love our products. Thank you for choosing us! Alejandra Statik Team
Mr Malcolm W.
Apr 8, 2024
The usefulness of the product 👍 …
The usefulness of the product 👍 as it’s working well. But I was surprised to have to pay customs tax before they would allow entry to Denmark 🤔 this added an additional 160Krone ( £19 ) to the cost 😧
Response from KeySmartJun 30, 2025
Hello Malcolm, Thank you for the feedback. We're glad to hear that you love our products. I'm sorry that you had to pay for VAT, unfortunately, we cannot influence your country's customs policies. In general, most packages slip under the radar, but certain parcels can be randomly picked up and inspected by customs personnel. Thank you for choosing us! Alejandra Statik Team

KeySmartReviews of getkeysmart.com

About KeySmart

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