Joanna H.
I tried the supplement for three months…
I tried the supplement for three months with a trial order. It was okay but I decided it wasn’t worth it. I had only signed for a three month trial not a subscription. One day I noticed that they had taken money out of my PayPal account and had automatically subscribed me. I contacted them immediately and requested a cancellation and a refund. Their customer service person said it had already been shipped. I knew it had not because it was being tracked through Australia post. I had to go into PayPal and cancel the automatic subscription to them that I was not aware I had approved. Request a refund through PayPal and not to send. They sent it anyway so I sent it back. Now they are trying to send it to me again even though it is the same customer service provider dealing with me. Very disappointing customer service. I am giving two stars as the presentation and trial gift pack was nice but the cancellation and handling of an unapproved subscription was and still is very unprofessional. Sadly I think this will affect this business.
Response from DreamaMay 7, 2026
Hey Joanna , oh wow - we're really sorry you've had such a rough time with this, that's genuinely not okay and not how we want things to go for anyone. 😔 We try our best to make that obvious on the site and through reminder emails before anything renews. But honestly, regardless of that, the back and forth you've dealt with over shipments and cancellations sounds incredibly frustrating and we totally get why you're annoyed. Please drop us a line at [email protected] - we want to sort this out for you properly. You're covered by our 60-day money back guarantee and we'll make sure that's actually honoured without you having to jump through any more hoops. 🙏 Really appreciate you sticking with us through the trial and being honest in your review. We'd love the chance to make this right! - The Dreama Team