Izzi B.
Subscription surprise
I was very surprised to find out i was locked into a subscription for this product. I must say, it isn't very clear when ordering product how you were signing up. I was very surprised to find out that another 3 months supply was on its way. I contacted company immediately to clarify the situation. Customer Service was extremely helpful and tried hard to stop the product being sent. Unfortunately they were too late to stop it. They were quick to keep me posted on progress and cancelled subscription. I honestly can say the product doesn't work or assist in sleeping. But the company has been open, honest and efficient with communication with client.
Response from DreamaMay 7, 2026
Hey Izzi, thank you so much for being so honest and fair in your review, it really means a lot! 😊 We're really glad the team could be there for you and keep you in the loop even when the timing made things tricky. That's exactly the kind of experience we want every customer to have. We do hear you on the subscription clarity though, we always try to make this as obvious as possible and we're constantly looking at ways to make it even clearer at checkout. Really appreciate that feedback! Sorry to hear the product wasn't the right fit for your sleep, everyone's different and we wish it had worked better for you. If you ever have any questions or need anything at all we're always here at [email protected]. 🙏 Thanks again Izzi, reviews like yours genuinely help us grow and do better! - The Dreama Team