Get SeleneReviews of get-selene.com

Response from Get SeleneOct 23, 2026

Hi Katherine, we're so happy Jade finally gave her new fountain a try! 🥰❤️ Sometimes our pups just need a little time to get comfortable with something new, and it's wonderful that she's been enjoying it ever since. It sounds like Jade has always been quite the water lover, so we're glad the fountain is keeping up with her! Thank you for giving Selene a chance and sharing her experience with us. Give sweet Jade some extra belly rubs from the whole team! 🐶🐾 — The Selene Team

Response from Get SeleneOct 23, 2026

Hi Jill, we're so glad your pup is drinking more water and enjoying the fountain! 🥰❤️ It's wonderful that you're also finding it quick and easy to clean. Thank you for giving Selene a try and for recommending us to other pet parents. We appreciate your support and hope your furry friend continues loving their new fountain! 🐶🐾 — The Selene Team

Response from Get SeleneOct 23, 2026

Hi Sandie, we love that your two Goldens went straight from sniffing their new fountain to drinking from it! 🥰❤️ It sounds like they knew exactly what to do! We're glad they're enjoying their water, especially on warmer days, and that the mat has been a helpful addition for catching those little splashes. Thank you for choosing Selene for your two sweet pups, Sandie. Sending them lots of love and belly rubs! 🐶🐾 — The Selene Team

Response from Get SeleneOct 23, 2026

Hi Michael, we're so sorry to hear that your fountain arrived with a dent. We understand how disappointing this must be, especially when you were looking forward to using it for your furry friend. We'd really appreciate the opportunity to make this right for you! We've requested a few additional details here on Trustpilot to help us locate your order and personally assist you. If you'd feel more comfortable sharing your information privately, you're always welcome to email us at [email protected] and mention your Trustpilot review so we can prioritize your concern and help arrange a replacement. Please know that we're here to help, Michael, and we want to make sure you receive a fountain you and your furry friend can enjoy. Thank you for bringing this to our attention and giving us the chance to take care of this for you. — The Selene Team

Response from Get SeleneOct 23, 2026

Hi Colin, we're so happy to hear that your Border Collie is loving his new fountain! 🥰❤️ It's especially lovely knowing he's taken such an interest in drinking water after previously not being much of a drinker. We're glad everything arrived safely and that you found the setup and cleaning routine easy to follow. Thank you for your wonderful recommendation and for choosing Selene, Colin. Give your sweet boy some extra love from us! 🐶🐾 — The Selene Team

Response from Get SeleneOct 23, 2026

Hi Wand, thank you for taking the time to recognize our customer service team. ❤️ We're glad they were able to help arrange a replacement pump for you. We sincerely apologize that your pump stopped working so soon and that the replacement is taking longer than you expected. We understand how much your furry friends enjoyed their fountain and how eager you must be to have it working again. We really appreciate your patience while you wait. If you'd like an update on your replacement, please feel free to reach out to us at [email protected]. Our team will be happy to check on it and continue assisting you. Thank you again for your understanding. We hope your fur babies will be back to enjoying their fountain soon! 🐾 — The Selene Team

Response from Get SeleneOct 23, 2026

Hi Betsy, we're so glad both of your pups are now enjoying their Selene fountain! 🥰❤️ We love that one was ready to try it immediately while the other just needed a little extra encouragement! It's always lovely when our furry friends surprise us by adjusting to something new. Thank you for giving Selene a chance, Betsy. Sending lots of love to both of your sweet pups! 🐶🐾 — The Selene Team

Response from Get SeleneOct 23, 2026

Hi Isabella, thank you so much for your kind words and five-star rating! ❤️ We're happy you're enjoying your Selene fountain and feeling good about the fresh, filtered water you're providing for your kitties. We're also glad our support team was able to help with the accidental autoship enrollment and make the cancellation and return process easier for you. We know how important it is to have someone there when you need assistance. Thank you for your recommendation and for giving us the opportunity to help, Isabella. Sending lots of love to your sweet cats! 🥰🐱🐾 — The Selene Team