I gifted the Selene to my elderly mother-in-law who has a senior St. Bernard. It was a disappointment. Despite a thorough daily cleaning, the fountain gets clogged with dog slobber and dirt and ceases to operate as advertised. I contacted them for a refund, sharing photos and videos, and they only offered me 30% refund.
Response from Get SeleneJan 1, 2026
Hi Rane,
We’re truly sorry to hear that your experience with the Selene fountain didn’t meet your expectations, especially for your mother-in-law and her senior St. Bernard. We completely understand how frustrating this must have been.
We’d really like the chance to make this right. Please reach out to our customer service team at [email protected] , and we’ll work closely with you to address this properly and find a solution that works. Your satisfaction is very important to us, and we want to ensure both you and your pup are happy.
Thank you for giving us the opportunity to fix this,
The Selene Team
DA
Darrell
i have 2 rottweilers and 1 mastiff
i have 2 rottweilers and 1 mastiff, they like the water bowl , they seem to be drinking more water than the plastic bowl i had before , the filter helps with the hair
Response from Get SeleneJan 1, 2026
Hi Darrell,
Thank you so much for sharing your experience! We’re thrilled to hear that your Rottweilers and Mastiff are enjoying the fountain and drinking more water. It’s great to know the filter is helping keep things clean too. Your pups’ hydration and happiness are exactly why we created Selene!
Thanks again for your support,
The Selene Team
DL
Dixie Lee D.
My animals really like the Selene water fount
My animals, Dogs & Cats really enjoy the Water Fountain. I'm impressed with how quiet the pump runs, it's amazing. It was rather slow arriving. I ordered it when my elderly Dog was failing, it didn't make it in time. My Younger dog and my two Cats approve! Jake would have loved it as he was a heavy drinker. The whole assembly seems very well made. It's easy to assemble and maintain. I need to set a timer for myself to remember to change the filter. I Hope there is an area on the website where can purchase more filters. Thank You for providing a fine piece of quipment.
Response from Get SeleneDec 27, 2025
Hi Dixie,
Thank you so much for taking the time to share this heartfelt review. It truly means a lot to us. 💙
We’re incredibly touched to hear that your younger dog and your cats are enjoying the fountain, and we’re especially honored that you shared Jake’s story with us. We’re so sorry it didn’t arrive in time for him — it’s clear how deeply loved he was, and knowing he would have enjoyed it means more than we can express.
We’re glad to hear you’re enjoying how quiet the pump is and how easy the fountain is to assemble and maintain. Your feedback about delivery time is also appreciated, and we understand how important timing can be, especially in moments like that.
As for filters, yes — you can absolutely purchase replacement filters on our website! :)
Here's the link to it: https://get-selene.com/collections/filters-parts
You also have the option to subscribe, so filters are delivered automatically on a schedule that works for you — no need to remember to reorder or set reminders.
Thank you again for trusting Selene and for giving your pets such thoughtful care. Please don’t hesitate to reach out if you ever need anything — we’re always here for you and your furry family.
With gratitude,
The Selene Team 🐾💛
CA
Carrie A.
Haven’t received the product yet
Haven’t received the product yet
Response from Get SeleneDec 27, 2025
Hi Carrie,
Thank you for letting us know. We completely understand how concerning this can be.
Our records show that the order was marked as delivered yesterday, but we wanted to check in with you directly — if you still haven’t received it as of today, please don’t hesitate to email us at [email protected]
. Once you reach out, we’ll make your case a priority and assist you right away in locating or resolving the delivery. :)
We’re here to help and want to make sure this gets sorted out for you as quickly as possible.
— The Selene Team
CS
Casey S.
Lousy Customer Service. They don't care about the comsumer only the money.
I am not complaining about the product but their integrity, lack of customer service. They advertised that they are from the USA but in fact they ship it from China. I tried for weeks to train my dogs to drink from the fountains they would NOT so when I tired to return it they want me to return it to CHINA not USA. The cost of shipoping is outrageous. They only refund you 50% of the value and you have to pay the return shipping. This is the biggest rip off, a complete scam. The product does what they say it does but when it doesn't work the return is impossible. I wish we could STOP these companies that are ripping people. They know what they are doing when they say it is from the USA. They know a lot of us would not buy if we knew it was coming from CHINA. Don't buy it a lot of dogs can't get use to the flowing water. Your stuck with it.
They have been in touch with me serveral times but only to tell me I have to return it to CHINA. It costs more to return it to CHina than it did for the product. Their ad stated that it was for US. They shipped it from their warehouse in the US but the return has to go back to China. They know what the shipping will be. The refund is 50% of the cost of the product. They gave me suggestions how to condition your pet to the fountain. I tried ALL of them and nothing worked. They said if they didn't work that they would work with me to resolve the situation. THEY DIDN'T, I don't care what they said. They are just trying to make it look like they care and that they tried to help. THEY DIDN'T!!
Response from Get SeleneDec 18, 2025
Hi Casey,
We’re very sorry to hear about your experience and truly appreciate you sharing your feedback. At Selene, we take every concern seriously and always strive to communicate clearly with our customers to resolve any issues.
We understand that returning a product can be frustrating, especially when it doesn’t work out for your pets as hoped. Our team has been in touch with you multiple times to provide guidance, offer solutions, and clarify your refund options according to our policies. We always aim to provide flexible options, whether that’s a refund, replacement, or additional support to ensure our customers feel taken care of.
We value every customer and their experience, and we are committed to assisting each person to the best of our ability. We’re sorry that this situation has caused disappointment, and we will continue to learn from feedback like yours to improve our services.
— Selene Customer Support Team
DS
Donald S.
a little slow getting here
a little slow getting here, but its near Christmas. easy to assemble, well made. works great. my dog loves it. fresh clean water.
Response from Get SeleneDec 18, 2025
Hi Donald,
Thank you so much for your kind words and for sharing your experience! We’re glad to hear that your dog is enjoying the fountain and that it’s working well for you. 🐶💦
We appreciate your patience with the shipping—holidays can sometimes cause slight delays, but we’re happy it arrived safely. Your satisfaction and your furry friend’s happiness mean a lot to us!
Thanks again for choosing Selene!
— Selene Customer Support Team
DI
Diane
I have not received it yet although…
I have not received it yet although Selene thinks I have. I cannot review the product but I can review the communications regarding shipment and receipt of product. Not good. I was very interested in the delivery of this product so I could get my dogs the freshest water possible. Help? Have written and will wait to see what happens.
Response from Get SeleneDec 10, 2025
Hi Diane, thanks for sharing your feedback. 💛
It looks like the system sent an automated delivery notification early, which can definitely make things a bit confusing. If you haven’t gotten your package yet, no worries — we’re happy to look into it right away.
Please feel free to email us at [email protected]
, and we’ll personally track your order and make sure everything is moving smoothly for you and your pups. 🐾💧
We appreciate your patience, and we’re here to help until your fountain arrives.
SJ
Sara Jean R.
My pups love it
My pups love it! Drink way more water now!
Response from Get SeleneDec 10, 2025
Hi Sara!
That makes us so happy to hear — nothing better than pups who stay extra hydrated. 🐶💧
Thanks for sharing this! If you ever need anything, we’re here for you and your fur babies.
-The Selene Team
