Menandros von R.
Not sure how I feel about this shop
Excellent shipping speed and selection. The packaging is good and the products arrive in order. Prices reasonable considering the service is difficult to come by. I am disappointed that I will not be able to order from this shop anymore as they have broken my trust. There was a problem in their checkout process which caused my order to go to an old address. I ordered using a new address and I had checked to be sure that I entered it in several times before sending off the order. I have made the mistake of putting in a wrong address before (with this shop in a past order, at that!), and I know that I did not make it this time. They told me instead that I could have remedied the problem had I called after receiving their confirmation email which shows the wrong address. I've never seen a company swap my address after paying so sure, I could have admittedly caught it if I was suspicious that your website was inadequate, but I wasn't as it had functioned well in the past. I called FedEx, who told me there is nothing they can do and that I should contact the seller. I contacted the seller and was told they do not accept returns, give refunds, or pay to rerout shipments should their system register your order to an address other than the one you entered at checkout. They instead imply that it must have been your fault. I am not new to online ordering, and their system is unlike any other I have encountered, I assure you that my hands are clean of it all. Service was quick and excellent whenever I had to make any brief contact in the past, but this really just killed it for me. Something is wrong with how your checkout works, and I hope that for the sake of your future customers at least give it a tweak for them. Don't allow an option to put in an address for checkout only for it to redefault to another one without any sort of confirmation whatsoever. This site says 3 stars is an "average acceptable experience with some friction" and I imagine most people would rate my experience lower than that if it happened to them. I'm giving 3 stars because they're usually fine and I'm sure most orders you make from them will be fine but Lord help you should something go wrong, oh my. Thanks for the past help and memories, was a good run having access to the stuff I remember for a while but I'm sure it will take some time for me to warm up to ever ordering again, if I ever do.