L M S.
I used to think Germanshop24 was ok but not so much now.
Germanshop24 enjoys to correct it's customers. However, why would I write such a novel and make it all up? I don't have the time, nor energy to be vindictive towards one business. Long time customer, occasionally annoyed by the fact that they just substitute items without notifying me until it's shipped. At least that's been fixed, with direct refunds. But my most recent order occurred as follows: Placed order 9Aug, package arrived 19Aug/Wed. Partial order, items missing. Requested via email about the partial shipment, inquired about the remaining items. Figured I'd get an answer by Friday, but still nothing the following Monday. Contacted them via the "contact me" button on the website to follow up which finally yielded me a response, however it only stated about "they're still trying to figure things what happened" (paraphrased, not quoted). Replied to them with the questions they had on the same day. Three days later, I yet have to receive a response and now the "contact me" button is greyed out (a problem that is still an issue). At least giving me an estimated timeline would have been appreciated, considering the amount I've spent. I've tried to consolidate on this site to make things easier, but that wasn't going well. I ordered ahead of time, because some of the items were time-sensitive, yet they came late. Trying to resolve this was a headache, to put it politely and communication was atrocious and anything but timid. I did get the items...eventually, but now it seems I'm having to fight with the company on the review, calling me a liar. Any reputable company would take the L, utilize the constructive criticism and better themselves, but it's abundantly clear that you're not a German company (My husband just confirmed, you lost your German card. Please turn it in at the LA Consulate). None of this is against a specific company, small businesses or any other issues that you've been having (your words according to emails). I get it, small business constraints et-cetera. We're discussing customer correspondence, response times, and courtesy. Anyways, I'm tired boss, I wanted to get my stuff and move on with life. I wanted to be treated like a customer, not a stack of dollar bills. Nevertheless, I've learned my lesson, don't support Germanshop24, take my money somewhere else.
Response from Germanshop24Aug 28, 2026
Updated reply after customer update: Dear customer, we are sorry that this situation was frustrating for you. We do, however, want to clarify a few points for anyone reading this review, as some of the statements above do not accurately reflect what happened. First, we fully acknowledge that our initial response took longer than it should have. We apologize for that. We understand that when an order arrives with missing items, a customer understandably wants an answer as quickly as possible. However, since this was a very unusual case, it took us some significant investigating and double-checking with many sources in order to figure out what had gone wrong with this shipment. The missing items, however, were not left out of your order by our packing team. After reviewing the information and photos you provided, we determined that the package had apparently been opened or damaged while in transit, resulting in part of the shipment being lost. We subsequently filed a claim with the shipping carrier and, rather than asking you to wait for the carrier's investigation to be completed, we sent you replacement items and refunded the products that were no longer available. We also want to clarify that we have not disabled our inquiry/contact option, nor do we "ghost" customers. Customers can contact us by email or phone, and we continue to receive and respond to customer inquiries and investigate reported problems with orders. Like any small business, there are occasions when a response may take longer than we would like. We take customer concerns seriously and always try to resolve legitimate problems with an order fairly. In this case, although the shipment itself was unfortunately affected by an issue during transit, we took responsibility for making sure the customer received either the missing products or a refund where replacement was not possible. We respect that this experience was frustrating, but we also believe it is important that future customers have the full picture rather than the impression that we ignored a customer or refused to resolve a problem. That is simply not what happened. We appreciate your business in the past and are sorry that this particular shipment caused frustration.