GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008.In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week.In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US.In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.
Germanshop24 (germanshop24.com) has 207 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
germanshop24.com
Website
germanshop24.com
Category
Takeaway
Location
Hinesville, Georgia
Listed on Five Star Index
2026
About these reviews
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The company replied to 21% of reviews.
Latest
Most recent review: September 2026.
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German store 24 sold me products infested with salmonella. Even after a big recall this store kept selling Kinder Schoko Bons.
I tried to reach out to their customer service several times without a response
Edit:
I reached out indeed several times via phone call and left voice messages.
Anyways, GermanShop24 refunded the money for the chocolate.
A little note on the side. You may want to learn how to respond in a less condescending manner.
Thank you
Response from Germanshop24Aug 6, 2022
This is the first time you tried to reach out to us. When you placed your order, the Ferrero recall just started and we immediately stopped selling these. Also, we refunded every customer after they reached out to us. Also, it is very unlikely that these products are in deed infested with salmonella and the recall was just a safety precaution from Ferrero.
TR
Thomas R.
Not sure what to rate right now
Not sure what to rate right now, I ordered some gummies March 24th and I still have not received them. Fed ex has no update other than it is clearing in Memphis TN but that has been since April 3rd. I am worried that once I do get them they will be melted from sitting around in a warehouse somewhere
JR
Jürgen H.
Delivery delays
Good company, but delivery needs improvement
Response from Germanshop24Nov 22, 2019
Thank you for your review. Please do not include any rating of FedEx or DHL. We have no influence on how they handle our shipments. We do the best we can to wrap everything as good as possible, but we know that FedEx recently throws packages or leaves them out in the rain. We have already addressed this issue with FedEx and they are working on it.
On behalf of FedEx or DHL, we are sorry for any inconvenience those carriers may have caused.
MV
Menandros von R.
Not sure how I feel about this shop
Excellent shipping speed and selection. The packaging is good and the products arrive in order. Prices reasonable considering the service is difficult to come by. I am disappointed that I will not be able to order from this shop anymore as they have broken my trust.
There was a problem in their checkout process which caused my order to go to an old address. I ordered using a new address and I had checked to be sure that I entered it in several times before sending off the order. I have made the mistake of putting in a wrong address before (with this shop in a past order, at that!), and I know that I did not make it this time. They told me instead that I could have remedied the problem had I called after receiving their confirmation email which shows the wrong address. I've never seen a company swap my address after paying so sure, I could have admittedly caught it if I was suspicious that your website was inadequate, but I wasn't as it had functioned well in the past.
I called FedEx, who told me there is nothing they can do and that I should contact the seller. I contacted the seller and was told they do not accept returns, give refunds, or pay to rerout shipments should their system register your order to an address other than the one you entered at checkout. They instead imply that it must have been your fault. I am not new to online ordering, and their system is unlike any other I have encountered, I assure you that my hands are clean of it all.
Service was quick and excellent whenever I had to make any brief contact in the past, but this really just killed it for me. Something is wrong with how your checkout works, and I hope that for the sake of your future customers at least give it a tweak for them. Don't allow an option to put in an address for checkout only for it to redefault to another one without any sort of confirmation whatsoever.
This site says 3 stars is an "average acceptable experience with some friction" and I imagine most people would rate my experience lower than that if it happened to them. I'm giving 3 stars because they're usually fine and I'm sure most orders you make from them will be fine but Lord help you should something go wrong, oh my. Thanks for the past help and memories, was a good run having access to the stuff I remember for a while but I'm sure it will take some time for me to warm up to ever ordering again, if I ever do.
JT
Jess T.
Never order when they have just been on holidays
Neither shipping confirmation nor order received.
Put in an order for AU$575 on 5th July. Got an automated email with order #46454 "prepare to ship" - nothing since then and today is 13th July. Also no reply to email sent to them.
Very disappointing
Update: The company got in touch advising they were on holidays the week before I placed the order and are now working on getting orders shipped and my order would be shipped soon - still disappointing that it takes a week (or more) for them to catch up.
TI
Tina
I ordered 165$ worth of product and it…
Newest update...I finally received my order today and everything was well packaged. The rolls are awesome and the Milchschnitte still tasted OK! So if you plan on ordering during the Holidays make sure that you order at least 6 weeks prior! (Original review)... I ordered 165$ worth of product and it was supposed to be here by 8pm on 3-30-2018, now mind you that it took a long time before they even processed my order. I just went back online to check and now it says Monday 4-2-2018 by 8pm. Tried calling once I dound out since they be closing soon but was not able to get anyone on the phone. The lady that usually answers the phone is really nice and obviously get the bad end of the deal. Easter is over by MOnday and the child did not get any of her Easter products. I am very upset about this deal and hope they will make it up to me in some way. ............Did not see how to add a response to their reply but at the time when I ordered all my products there was NO SICKNESS!
Response from Germanshop24Apr 3, 2018
Sorry for your bad experience this time. Almost our whole team is sick at the same time and we try to give our best to keep up with the backlog of orders. There is also a note on the top of our website explaining the current delays. We will be over it the first week of April. Sorry again and thank you for your understanding.
EDIT: of course there was no sickness - sorry, this is nothing you can plan ahead!
EDIT: Thank you for updating your review. For the next holiday season, we will have a much better team and such delays should not happen again. Thank you again for your patience and we are glad you like the products you received! Have nice rest of your day.
VZ
Victor Z.
Transactions made easier.
Minimum orders are now $20.00. Not good for me. Input should be improved (i.e.mistakes in customer input should be displayed prominently),
I was not able to use my regular customer ID (email account) and had to contact Customer Service to have my own email account back. Otherwise, good service, decent product line.
Response from Germanshop24Aug 13, 2016
Dear Victor,
sorry for any inconvenience with your password. We got a new shop system and for your own security, passwords were not transferred to the new system.
The minimum order value was introduced to keep our product prices as low as possible. We have fixed costs with any order - no matter how large the order is. For example: If someone just orders one bar of chocolate, we would actually made loss. So to keep the product prices low, we introduced the minimum order value. Other option would have been to raise the prices, but since most customers order for $50 or more that would have make no sense. I hope this explanation helps you to understand why there is a minimum order value.
Thank you for your feedback and have a nice day!
