Germanshop24Reviews of germanshop24.com

Ugh... where do I start? Terrible experience. First they have a note on their website saying free shipping on orders of $150 or more to the U.S. NOT TRUE. I placed an order for $180 and the cheapest shipping was almost $60 which said it would ship in 5 -6 business days. I would have been fine with paying the extra money but here I am 3 weeks later without the order I placed. Just lies on top of more lies. VERY DISAPPOINTING.

I also had a bad experience with their customer service!! I got all my Easter stuff after Easter and tried to contact hem before several times. The tel,number they list on their website -nobody answers. It doesn't matters if they are a family business or a huge cooperation! If they offer a business and tell people that it gets shipped wishing 5 days then they have to honor this! If they say because of illness they couldn't ship in time then they should hire replacement or close their shop and don't accept orders! Don't buy from this site they should get out of business asap. I haven't heard until now and they also charged my credit card more $$ as they actually value of the shopping bag was. I will continue telling everybody about them since they don't care about their customers anyhow! KAUF HIER NICHTS!!

Newest update...I finally received my order today and everything was well packaged. The rolls are awesome and the Milchschnitte still tasted OK! So if you plan on ordering during the Holidays make sure that you order at least 6 weeks prior! (Original review)... I ordered 165$ worth of product and it was supposed to be here by 8pm on 3-30-2018, now mind you that it took a long time before they even processed my order. I just went back online to check and now it says Monday 4-2-2018 by 8pm. Tried calling once I dound out since they be closing soon but was not able to get anyone on the phone. The lady that usually answers the phone is really nice and obviously get the bad end of the deal. Easter is over by MOnday and the child did not get any of her Easter products. I am very upset about this deal and hope they will make it up to me in some way. ............Did not see how to add a response to their reply but at the time when I ordered all my products there was NO SICKNESS!

This has been a terrible experience. Do not buy from this store. They give shipping details and then say 5-7 business days. I placed my order on March 4, 2018 and it is still in some holding area. It says" ready to be shipped". If you try customer service, you can't get through or chat with anyone. This business is truly a rip-off. I cannot recommend this to anyone.

I wish I could give no stars. I placed an order second week of November and read the company’s busy schedule which said it would be six business days during peak season. I elected to have the shipment sent to an address I was staying at for the week of Thanksgiving as it was to be delivered per their email. Instead my order sat in processing for over 11 days and when I called to inquire about it noone ever answered the phone despite stating they had an operator available during said times. I sent two emails asking to cancel the order and no answer. Finally, I get a follow up voice mail stating say it is too late, we shipped it. I called back and rep said she could try to have the package sent to a new address once it reached states. The most expensive item was an advent calendar and redirecting it would have added more days onto the lateness and pushed it to 6-7 days in December. When I explained this, she said oh well. Horrible customer service. Buyer beware! They delete negative reviews too as others have said they had issues and the reviews are mysterious gone? I also had mine pulled. It is not an honest business.

Great selection of German groceries! Only thing missing - for me - is some nice Currywurst like CurryKing and others :-) Shipping is always safe and quick and all goods are fresh with no short expiration dates. Shipping charges are reasonable considering it's a FEDEX delivery. Great to have this option for buying German food and other items year around without the need to jump on a plane!

Great service, speedy shipping an reasonable prices.

"Super online store with a large selection of all the German goodies you miss, so far from home. I have never had a bad experience with GermanShop24. All items arrive in great condition and in a timely manner. The packaging is meticulous and all items are extra protected in bubble wrap. I never received broken items. Every process, from ordering to dispatch was smooth. The customer service is excellent and they helped me really quickly if I did not know further. Super fast shipping with FEDEX. I am impressed that everything you order comes directly and fresh from Germany. All items are pre-registered with customs so there is no work to be done. I paid a reasonable price for the postage which is actually much cheaper than with DHL from Germany. To all the people who are always upset and complaining about the postage - send yourself a small package from the U.S. to Germany and you will see just how expensive it is and how long it takes to arrive! You really shouldn't be complaining about postage if you have never even used their service before. Anyway - best of all is the free shipping option they have. As long as you do not exceed 10kg per order you will get FREE SHIPPING by GermanShop24. I would think that this is a great deal. All in all a super online store with great shopping experience. I can highly recommend their services and products."