GermanShop24 is a family owned business and was founded in 2007 by Stefan Kuehnert - originally as a hobby. We started selling over the internet in September 2007 after setting up the very first version of our online shop. The assortment back then was just about 250 products, but still we got in the first order just 2 days after the initial launch. During the following months, orders slightly increased to 5-6 orders per week and there was not much progress in 2008.In 2009 Katrin Kuehnert joined the team and we started to expand our assortment. At the end of 2009 we offered about 2000 different items - all available to be ordered. Orders also went up in 2009 to about 30 per week.In the years between 2010 and 2015 we nearly doubled our revenue each year and we now have a yearly sales volume of about $1.5 Million making us one of the leading online shops for German food world wide, even though we are specialized in shipping to the US.In 2015 we expended our business and now serving wholesalers in different countries including the US and China. We offer air and sea freight service for wholesalers and take care about fulfilling all legal requirements for the destination countries.
Germanshop24 (germanshop24.com) has 207 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 32 reviews with 1 star · Clear filters
S. W.
On 3 FEB 26 I made a $345 Germanshop 24 purchase. It never arrived. Subsequently I made several calls and e-mails to Germanshop 24 to request a refund. I received only one e-mail response. That 19 MAY e-mail stated they were working on refunds. As of today, 4 SEP 26, I have not heard back from Germanshop 24.
Julia R.
Order not received due to custom issues which I can understand due to the circumstances but there is no other way to contact the company than calling a service hotline where no one ever responds. It comes as no surprise that after 3 months, I have also not received my order or a refund. Communication is key but they are making it impossible to even get in contact with them.
Response from Germanshop24May 20, 2026
Hello, Thank you for your review. We are reachable via the posted email address and phone number. While we are unfortunately not always able to answer every call immediately — especially during the past couple of months when call volumes have been unusually high — we do make every effort to respond to all customers who leave a voicemail or contact us by email, and we have done so consistently. We sincerely apologize again for the inconvenience and for the failed order. In the meantime, the refund has been processed and should already be reflected in your account. Thank you once again for your patience, understanding, and continued support.
Alora K.
ordered end of january, never received it. was told it didn't pass customs, then they were moving to a warehouse. I asked for a refund,they said bc of volume it would the refund would be delayed, almost another month later and I still don't have my refund. File a report with the BBB and the FTC. 5/2/26 I still don't have a refund! in addition to reporting them to the bbb and ftc, I recommend also reporting to the FBI financial crimes (ic3.gov) and making public social media post so no one else gets scammed. (make sure to tag him and his company :)) In my opinion based on the reply below , it seems like Germanshop24.com did not manage their cash flow properly and doesn't have the money to refund all of their customers. Don't expect you money anytime soon. 5/6/26 after several social media posts, reports made to agencies and filing a charge back I finally have my refund pending in my account.
Response from Germanshop24May 1, 2026
Hello, we apologize and understand the frustration with the failed shipment of your order. Unfortunately, US customs had rejected a large number of our packages. This affected several hundreds of our shipments from January/February 2026 which we had already shipped and paid for. This is why the cancellation and refunding process takes longer, but we are actively working on getting all failed shipments refunded. We apologize for the inconvenience. As a response to these shipping difficulties, we have now relocated our operations to ship domestically from within the United States, so that they will not be affected by importing and customs issues anymore.
customer
It has been three months since they have received my order. I have been told that first the delay was due to customs, later I was told that it was a warehouse issue. I was told that a refund was due but delayed because of a volume issue. Promises, more written promises but no products and no refund. Deeply disappointed.
Response from Germanshop24May 6, 2026
Dear customer, We are sorry for the issue with your order and we understand the frustration. As we explained in other replies on this page, as well as in several emails to you personally, we unfortunately experienced very significant shipping problems and lost over 800 packages to US customs, which we had already shipped and paid for. This was due to a series of unfortunate events and in now way out of bad intent, dishonesty or, as you claim, fraudulent activity. We are a small, family operated company that has successfully and reliably been importing German products to thousands of satisfied customers for almost 20 years now. Unfortunately, over the last 9 months, importing rules and customs practices have become a lot more difficult and intransparent, culminating in the affore-mentioned unexpected destruction of several pallets worth of goods. We have since been doing everything in our power to refund all of our customers, and will continue to do so. We expect to have everything resolved within the next few weeks. We apologize again for the inconvenience and hope for your understanding. Best regards!
Ralf
I placed an order in February and they were unable to deliver due to customs issues. They stated they would refund but even 6 weeks after placing the order I had not received a refund. They stated that they now had a US shipping location and they offered for me to get a stare credit to order from that location. They however did not mention that the US location had less than 1/3 of the items I ordered initially. Once I identified this I asked for a refund and they never replied. As such, this is a fraudulent company that cannot be trusted - giving excuses for a refund to take 6 weeks is unacceptable in the first place (no other company takes this long if they cannot deliver), and then stating I could use a store credit to order from the US store even though they knew exactly that most of the items that I had initially ordered were not available there is definite fraud.
Yvonne M.
I ordered January 2026 and never got my order or a refund. No communication at all. I want my money back and I will never order again !!!!
Response from Germanshop24May 1, 2026
Hello, we apologize and understand the frustration with the failed shipment of your order. Unfortunately, US customs had rejected a large number of our packages. This affected several hundreds of our shipments from January/February 2026 which we had already shipped and paid for. This is why the cancellation and refunding process takes longer, but we are actively working on getting all failed shipments refunded. We apologize for the inconvenience. As a response to these shipping difficulties, we have now relocated our operations to ship domestically from within the United States, so that they will not be affected by importing and customs issues anymore.
Ekaterina S.
I placed an order at the end of 2025, but a month later they wrote to say there were issues with the warehouse. They still haven't refunded my money. Three months have passed. Unfortunately, I cannot recommend them to anyone.
Response from Germanshop24May 1, 2026
Hello, we understand the frustration with the failed shipment of your order. The refund has in the meantime been fully paid. US customs had rejected a large number of our packages. This unfortunately affected several hundreds of our shipments from January/February 2026 which we had already shipped and paid for. This is why the cancellation and refunding process took longer, but we have now fully refunded you, as well as most others customers that were affected. Again, we apologize for the inconvenience. As a response to these shipping difficulties, we have now relocated our operations to ship domestically from within the United States, so that they will not be affected by importing and customs issues anymore.
Timo D.
Never received my order, asked for a refund, got a response acknowledging delays. I asked to cancel but never heard back and never saw the ~$130 again. I placed the order almost two months ago. Order at your own risk.
Response from Germanshop24May 1, 2026
Hello, we understand the frustration with the failed shipment of your order. The refund has been fully paid shortly after this review was posted. Unfortunately, US customs had rejected a large number of our packages. This unfortunately affected several hundreds of our shipments from January/February 2026 which we had already shipped and paid for. This is why the cancellation and refunding process took longer, but we have now fully refunded you, as well as most others customers that were affected. Again, we apologize for the inconvenience. As a response to these shipping difficulties, we have now relocated our operations to ship domestically from within the United States, so that shipments will not be affected by importing and customs issues anymore.
