Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

I must say I can’t agree my experience was amazing my sales person was Brianna I told her my budget and she made it happen she even price match which was awesome she picked quality appliance I was pleased with everything .rhe delivery was also timely and smooth I would go back without thinking about it.

Products are very good. But the service is the worst. I ordered my oven in October planning to make holiday meals. I was told to expect it by the end of the month. I got it mid February. No explanation, no contact for 4 months. I asked for a discount, NO to that. Big fat nasty don’t care about you NO. Family owned so NO where else to escalate my issue. So disappointed. Buyers beware.

The installer s claimed that they were unable to install the dishwasher because the shuttle valve was corroded. My son came over and used channel locks and got the water shut off without any difficulty. The installers told me for $240 they could replace the shut off valve. the store reimbursed me the installation fee and is now recharging me to have it installed but now I am nine days out from when I was supposed to get it installed. They have not compensated me at all. The salesman told me I would get $850 in rebates, and I am not eligible for that amount and rebates , so that was false information also.

Talk to me before buying anything at Gerhards Appliances. They do not stand behind the manufacturer products they sell….horrible company!

We recently purchased a GE dishwasher from Gerhard's; we wanted to buy locally, and since they said that their "installers" were also locally sourced and vetted by them, we figured we'd get a better experience from them than if we went to one of the big box stores. The dishwasher we were looking at was fairly priced, and there were no real issues when purchasing, as we knew what we wanted and the sales person really didn't need to do much "selling". We scheduled a time for the dishwasher to be delivered and installed, and since it'd be better to have it delivered in the afternoon, I requested some time after 12:00pm. This was my first issue (albeit not a big one, but an inconvenience worth mentioning to those looking to purchase from Gerhard's): they said that they couldn't put in the actual time of the delivery, but they'd put in there that the afternoon would be better. I get a message the next day that the delivery would be in the morning...I responded to the email stating that I needed it in the afternoon, as no one would be around to receive it in the morning; they told me that they could not control when the unit was going to be delivered, and I'd have to reschedule altogether. That's fine, as it was rescheduled for the next day in the afternoon. The installer came, and went about the delivery and installation. All seemed fine, as they tested the installation in front of me, I signed off, and then they went off on their way. This brings me to my next issue: when I tried to open an adjacent cabinet drawer, I found that part of the installation screw had gone into the drawer, and as it opened, gouged out the side of the drawer (see attached pics). These drawers are relatively new, and now one is damaged because of an inept installer. My third issue is this: I sent a message to the Gerhard delivery email address telling them what happened, and the response I got was that they would have to have the installer contact me; this SCREAMS to me "We don't stand behind our work", and that's a HUGE red flag for me. Needless to say, the installer never reached out. I waited a week, then I called the Gerhard's Customer Service line and told them what happened - they transferred me to their Delivery department, who then told me that...they need to have the installer contact me. Again, after another week, I received no response. In looking through other negative reviews for Gerhard's, it appears that a "representative" posts a canned reply to "contact us directly" so "we can help make this right!" - a note on that...I did contact their customer service, and no effort (not even an apology) was made to even remotely address the issue. Almost two weeks later and I am still waiting for a response. Buyer beware when dealing with them that once the sale is made, you are pretty much on your own to fix any issues. If you're handy and can install these yourself, you may have no issues with them...but if you're like most homeowners dealing with purchasing and installing an appliance, you may want to go somewhere else for a better experience.

I bought a dishwasher from Gerhard's and am very pleased. Erik, our salesman, was extremely helpful and knowledgeable. This is the third appliance I've bought from them and had a great experience every time.

I drove there tonight with my husband, prepared to buy about 26k of appliances, there was one employee and one customer when we arrived, we got nothing for 35 minutes but ignored, my husband went to track employee down and he was showing the customer pics on his phone and laughing, we left. This is why no one bothers going to stores anymore, treated as if we were ghosts

Purchased a dishwasher recently and was helped by a salesman named Jason. He was very knowledgeable and answered all my questions in a courteous fashion. It was a pleasure dealing with him and I expect that the delivery and installation go equally as well. Mike V.