Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

Two months ago I would have rated them a 5 because I bought several appliances--dishwasher, stove, etc.--and always had great service. HOWEVER, be warned that they do not stand behind their products. I recently bought a washer-dryer set. The dryer never worked. They came and replaced the circuit board. Still didn't work. They said we needed to check our electricity. We did. All fine. They said they needed to contact the company (LG) and that the company needed THREE VISITS before they would replace it! We are now FIVE WEEKS without a dryer, and they are telling us we have to wait for the company (LG). All of our requests for just sending a replacement for the lemon have gone unheeded. When we call Gerhard's, they just shrug. When we call the company, they either don't get back to us or set up a call and then don't class. THIS IS RIDICULOUS. We thought Gerhard's was a reputable, reliable, and honest company. IT IS NOT. Everything is fine until there is a problem. THEY DO NOT STAND BEHIND THEIR PRODUCTS.

They caused a FIRE HAZARD in my home by damaging a dryer wire. The tech DID NOT TELL ME HE DAMAGED IT. We turned the dryer on, thinking everything was fine. It popped off the breaker and sparked, leaving a black mark against the drywall. During the installation of our washer, they pulled our dryer out without unplugging it. They said everything was finished and fine, then they left. The tech also put the hot and cold hook-ups in backwards. Our hook-ups are clearly labeled. One is red and one is blue. When I tried to speak to customer service, they gave me so much runaround that I am still not finished. It's been 6 weeks and I have been back and forth with them the entire time. They tried to send a repair person to fix the damage, but he was not a licensed electrician. I had to hire another group on my own (Gen3, they did a great job). Gerhard's is refusing to pay for the damages they inflicted. They have pictures of the damage. They have pictures BEFORE the damage. They agreed with me over the phone that the tech must have pulled the wire out. They refuse to acknowledge the danger they put us in. I have given them ample opportunity to do the right thing. I didn't ask them to fix the drywall, I didn't ask them to send a tech back to reverse the hook-ups. I can't believe a company can operate like this. Unreal.

HORRENDOUS CUSTOMER SERVICE!!! we bought a new kitchen from gerhards and the delivery was mis scheduled twice. Both times, I took time off from work only to be told that delivery would be made much later in the day. What ever you, DONT INTERACT WITH CHRISTINA!!!!! She is treated us as though we made a mistake and because of her I will NEVER buy from Gerhards again!!!

Beware! Do not buy from Gehrards. Once they take your money they wash their hands of you. Theur so called "customer service depatmrtment" is empowered to do nothing. Our LG washer broke within two weeks of installation. We were without a washer since August 18. Our new washer arrived today, October 4. Customer service promised several call backs which never came. Had to deal directly with LG customer service which was a fiasco. That we were long time Gehrards customers didn't matter to the store.

I bought a Frigidaire refrigerator from Gerhards in August, 2024. The unit required 2 services from Frigidaire the first year while it was under warranty. The unit broke down for a 3rd time 1 month after the warranty expired. Frigidaire wanted $300 just to send a service rep, so I called Gerhards asking if they could either take the defective unit back and apply a credit towards a new one or repair it. I was basically told it's not their problem, to deal with the manufacturer. NEVER buy anything from Gerhard!

Supposed to be high level appliance store but beware their service and accountability for their products is BELOW LOW standards. Total nightmare for a $2000+ refrigerator purchased and delivered in December. Three months later unit stopped working. April-May, 5 techs sent out and still not functioning. Over $200 dollars of food spoiled. As a “courtesy” they finally agreed to send out a loaner that did not fit and took up 3 quarters of my kitchen (After a month, the loaner was agreed ONLY because I have medication that needs to be refrigerated). Offered and insisted I accept a replacement that was not my initial color or any color to match my other appliances. When I said I needed same color, they said I would have to wait weeks. All along the way, non responsive and nasty as if it is the consumer’s fault. I would NEVER recommend this company to anyone. First, they said they would get me a reimbursement for my food, now, they will not honor that. Totally unacceptable and no one should do business with such a shady company.

Outrageous charges for repairs. Bought a washer 12/2023. Front lid lock broke already which I knew & told to the repair man who was there for 5 minutes. $380 to repair. $40 for the part. Whitmans Appliance is way more reliable & charge half the cost.

We established that the price, delivered, installed, and removal of the old oven would be the same as Lowe’s so I went with these guys since I was right in front of them. The product was delivered and the driver stated he was only supposed to drop off the new oven. After a conversation with Steve the salesman he realized he forgot, conveniently, to charge me for hook up and removal. So I had to pay an extra $238, Lowe’s is around $70, to have this done. I should’ve just bought the stove at Lowe’s and I would’ve saved $200. The worst part is I think this was done on purpose.