Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

Our friends bought a refrigerator 3 years ago. It stopped working 10 days ago. They called for repair, were told the part was ordered. Part was installed and still not working. Had to schedule another appointment! They’ve been living out of an ice chest for what will be over 2 weeks! Because of a 3 year d refrigerator! Terrible service!

Do not buy high end appliances here! I bought a floor model wolf warming drawer and they charged me more than $100 for installation and told me I was going to have to pay an additional $200 since they had to cut the cabinet. The men delivered it and dropped it on my floor and said they were not going to cut any cabinet despite the salesperson telling me "don't worry we do it all the time". Thank God there was a certified wolf team installing my wolf double ovens at the same time (Thank God I didn't buy them at Gerhards! I almost did!). They took over where the Gerhards team left, and installed the drawer. Not only that but the drawer was assembeled improperly and they had to take it apart and use parts from their truck to fix it! They couldn't even believe the poor service of Gerhards! I had to pay them $300 plus I gave them an extra $50 for being so kind. The Gerhards team told me I would not be charged for installation. I have been in touch with the store no less than 4 times in the past 4 weeks since it was installed and they have not refunded me the installation charge. ALSO I LEARNED FROM WOLF/SUBZERO THAT GERHARDS DOES NOT HAVE CERTIFIED INSTALLERS. THE STORE TELLS YOU THAT YOU GET A TWO YEAR WARRENTY BUT YOU ONLY GET THAT IF YOU HAVE A WOLF CERTIFIED INSTALLER. THEY ARE LYING AND THEY ARE CROOKS.They should be ashamed of themselves! Stay clear!

Lousy customer service If there were a 0 star options That’s what they would get Stay far away

I can't recommend this store based on my recent experience. I needed a new refrigerator and thought I'd have a better experience here than at Lowe's or Home Depot since they focus solely on appliances. I was mistaken. If you care about your property, think twice before getting an appliance delivered from them. This was my first purchase, and it will definitely be my last. The delivery staff seemed rushed and ended up damaging my plaster walls leading into the kitchen. They were careless, trying to force a larger unit into a smaller space without making the necessary adjustments. When I pointed out the damage, they just shrugged it off, saying it was a 'difficult fit.' But honestly, it wouldn't have been if they had just turned the unit properly. Lowes got the original fridge in without damage... I was told that they are not responsible for the damage. The delivery driver handed me a phone with a blank screen "to sign that the fridge was delivered." I mentioned the damage and was told to call the store. There was no text to read on the screen. I feel scammed by this company. They "are sorry for the inconvenience and offered me a measly $100. Knowing fully that they caused the damage. You have been warned.

This place is the worst. Their incompetence is only rivaled by their deceit. We bought a washer dryer for over $3000. They brought the wrong one and refused to install the washer they had.

Their delivery dept. is awful. They will waste your time and deliver damaged appliances. Customer service doesn't care about that once they have your money. Don't waste your time.

Bought a dishwasher and refrigerator after a dishwasher leak. Saleswoman misrepresented model and sold us a piece of junk. Although Bosch is best brand in dishwasher (previously owned their entry model), this model shouldn't be sold and especially not to people worried about leaks! It has no tray, inside is in 3 pieces vs. solid in unit up, but sales person said only difference is that it has a plastic bottom. Unbelievably uninformed! She should have told us there is no vent so dishes don't dry, unit stinks, doesn't clean dishes, spray arm constantly falls off as it is cheap plastic. Racks are cheap and don't even fit our dishes. We've had installation out twice and a tech out in the past two weeks and they won't let us swap this out. NO customer service. Manager just as uninformed and tried to tell me they have no complaints! Hardly. Cancelled fridge order at least. Will never shop there again.

The store will now replace the refrigerator.